I just sold an item which (by my mistake) had a wrong title, but photos and description were totally correct (instead of writing 2AG14 I wrote 2FG14). On the photos was clearly written the code of the item (the right one).Now the buyer claims money back (the payment is on hold) and of course has some right. As the photos and description were correct is there any ground to ask for partial payment just to cover the mailing expenses? Of course the buyer keeps the item.

Buyers go very much on the details in the title & expect that to be accurate.Even though one of your photos may have shown the correct code, the buyer probably looked at it but didn't compare it to the title, they just assumed it was the same one. It's not like it is an easy thing to pick out, the codes were very similar. Totally your mistake, no grounds for expecting partial payment to cover mailing expenses. You caused the mix up, you shoulder the expenses.Do as countess says, a...

I sold an Item listed with wrong title but photo & description correct | Selling

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I sold an Item listed with wrong title but photo & description correct | Selling | eBay Australia