INR & Funds on Hold | Selling

brittanysmum2566 · 2025-08-20T23:34:06.780000Z

Hi,I received a INR and "Your Funds are on Hold" through eBay messages. I checked the tracking details through Australia Post and it stated "Item Undeliverable" Item being sent back to sender. eBay said that they will extend delivery to 25th August and not to do anything at the moment. I checked the address and found it was a huge block of units with shops underneath. I messaged the buyer and asked if this address needed a unit number, They replied with sorry, can you send it to U?? when you receive it back. Not sure what to do. The item will not be delivered to the buyer. Should i escalate the INR through eBay for incorrect address or just refund the buyer and use the problem with address and tell them to reorder with the correct address. I use free postage so will be out of pocket for delivery costs.Thank you, Alice.

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