Dear community, need your valuable advice I’m a seller and recently experienced a difficult international return.

The buyer returned the item using Royal Mail. Tracking shows “delivered”, but I never received the parcel at my address. The delivery scan only shows a location/postcode, not a full address, name, or signature.

eBay closed the case in the buyer’s favour due to tracking, however Royal Mail only allows the sender to open a lost or misdelivery claim. As the recipient, I was unable to file a claim despite trying multiple contact methods.

This left me in a position where the buyer was refunded, I did not receive the item back, and I had no way to pursue the courier.

I’m sharing this to ask other sellers:

– How do you protect yourself from this situation?

– Do you avoid international returns or use GSP only?

also ,delivery status shows incorrect information.

Thank you for reading.