Is this a glitch or is Ebay stopping contact with buyers? | Selling

found-in-australia · 2021-06-22T11:38:52.553000Z

I have a regular buyer who bought from me tonight, and who runs an Australian and a British address depending on where he is bidding. When he buys multiple items, I contact him to ask him to let me know when he has changed back to the Australian address so I can change the combined postage. As usual tonight, I have hit the contact buyer link on an auction, but I have been redirected to my received messages. I will be able to go through past messages and reply to one to continue, but if this is a new policy, it means that I can not communicate with any buyer who has not previously / recently sent me a message. I don't know if it is now considered inappropriate, but I contact all buyers when I have received payment and packed the parcel, and advise them that payment has arrived and when the parcel will be sent, and estimated postage time (and to allow for random delays in the postal system). Is this a change in policy to stop buyers developing any relationship with sellers, and thus discourage off Ebay sales, or is this a glitch?

Discussions

Is this a glitch or is Ebay stopping contact with buyers? | Selling | eBay Australia