Item delivered myself - how to release funds?
Hello,
Buyer paid for item, I did not use any postal service but delivered it myself.
Buyer sent me a direct message on ebay to state the item was received.
How do I notify eBay, and when will my funds be released?
14 comments
countessalmirena
·8 months agoYou can select multiple posts as the solution. I would be selecting all posts that I considered helpful.
twyngwyn
·8 months agoMark the item as ‘sent’ and wait it out.
Has buyer left you feedback?
jonnyjkdj
OP8 months agoYes I marked it as sent as soon as I delivered it.
Buyer has now left (positive) feedback - this is a good thing I presume?
twyngwyn
·8 months agoYou could try contacting eBay via HELP (top of page) alert them to your received feedback, and ask for release of funds.
Good luck!
jonnyjkdj
OP8 months agoThanks for your reply.
The only help was via a bot, which stated:
"Your payout for this item is on hold as part of our standard process to ensure a secure and trustworthy marketplace. Your funds will be available once we confirm that the buyer doesn't have an issue with the item after delivery."
So I'm guessing this will be about 30 days everyone keeps talking about....
twyngwyn
·8 months agoup to 30 days……it’s in the lap of the gods, unfortunately.
We can all fall into this trap if we sell something expensive, that is unusual for our selling profile.
It’s about money laundering, supposedly.
OK, you’ve sold 1 item @ $400…..that’ll do it!
*casey*
·8 months ago"So I'm guessing this will be about 30 days everyone keeps talking about"
I did recommend, for more details, you go to the Payments tab in your seller hub !
jonnyjkdj
OP8 months agoHey,
Funds came through on December 5th.
12 days after item was sold.
Not too long after all.
Thanks everyone for your messages.
Not too sure which comment is best deserving of "solution".
sandypebbles
·8 months agoA message is not accepted as proof of delivery by eBay
IF you were signed up to Managed Payments and verified to sell, your funds will be released in 14-30 days (as you agreed to when listing)
Hopefully the buyer does not open an item not received dispute as you have no way to prove you hand delivered the item
gutterpunkz05
·8 months agoThe message is irrelevant, you have no way of proving delivery, as you can not even get a pickup code from the buyer.
You will just have to wait until the block on funds expires, normally 30 days.
jonnyjkdj
OP8 months agoHey thanks for the prompt reply.
I guess I'll just have to wait the 30 days!
It will definitely be released then?
*casey*
·8 months agoIt should be , as long as you're registered to sell and signed up for managed payments
https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOor9Vvaz_6s-C2S2buKULwaWA0I_lg-n916eAffgwcUkhHBagaZ4
jonnyjkdj
OP8 months agoHi, thanks for your response.
I have sold items and received payments from eBay with this account - therefore I must be registered to sell and signed up for managed payments? My payout schedule is set to "daily".
Thanks again.
*casey*
·8 months agoAs you haven't sold for a long time, eBay will treat you as a new / infrequent seller so you'll no longer be on daily payouts and it's a higher priced item.
Have a look at the payments in your seller hub.
The information in this link will explain the payment / transaction holds
https://www.ebay.com.au/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4816&srsltid=AfmBOopIWx-EEv3YdLgRbXzOUl1fYaHkN-nzbEtYFJq8NsEcg4cBC1ck