"item not received" case - advice please | Selling

2007vera · 2021-04-01T09:58:59.406000Z

Hi allAdvice pleaseI recenlty sold an item - used inetgrated postage via the ebay platform ( sendle) - item was tracked and marked as delivered by sendlebuyer claimed NOT delivered adn opened a caseI responded and provided tracking informationbuyer waited 7 days, responded again saying I hadn't responded and ebay closed the case in about 5 minutes i her favour issuign a full refundWhat the hell is the point of integrated postage showing items have been delivered???This all just seems a complete rort. Seems buyers can just claim they dont' receive items even with tracking adn get a full refund no questiosn askedAnyhow, anyone have any idea if I can claim the insurance offered via Sendle? How I even CONTACT sendle? Cant find a link anywhere. Or am I covered by paypal protection? There's not real cusotmer service to speak of currently - the chats are next to uselessthanks for help/advice in advance

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"item not received" case - advice please | Selling | eBay Australia