Item Not Recieved case- help please

Summary: La discusión, iniciada por rocket2retro, trata sobre un caso de artículo no recibido. Aunque los detalles del contenido no se mencionan, parece que rocket2retro está buscando ayuda o consejo sobre este asunto. repentatleisure1952 participa en la conversación, pero también evita proporcionar detalles específicos del intercambio de mensajes. La interacción se centra en resolver o entender el problema relacionado con el caso mencionado por rocket2retro.

Hi I have had a buyer open an INR case stating a parcel showing as delivered was no delivered.

The tracking is showing as Delivered - Left in a Safe Place.

I have responded to the buyer via the open case stating he will need to contact Australia Post for the photo of the delivered item (and make a potential claim).

My question is should I now let the case sit until either he escalates (or it times out), or, should I ask eBay to step in (as I proof of delivery)?

Thanks

rocket2retro

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Posted 1 year ago·Last reply 1 year ago

4 comments

rocket2retro

OP1 year ago

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I was able to upload the greyed out tracking and the request now shows 'Tracking Updated'. However 5 hours later the case is still open. Is there any more I can do? Do you think eBay will close the case?

When the case was opened I'm assuming eBay had the tracking (for it to be in the field greyed out) and therefore it should have have shown as 'delivered'. Thanks

rocket2retro

OP1 year ago

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The request will not allow me to add the tracking number (it is already in there but greyed out). Should I add 'Additional tracking number' or just leave it as is? Thank you

repentatleisure1952

·1 year ago

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@rocket2retro wrote:
Hi I have had a buyer open an INR case stating a parcel showing as delivered was no delivered.
The tracking is showing as Delivered - Left in a Safe Place.
I have responded to the buyer via the open case stating he will need to contact Australia Post for the photo of the delivered item (and make a potential claim).
My question is should I now let the case sit until either he escalates (or it times out), or, should I ask eBay to step in (as I proof of delivery)?
Thanks

Do not let the case sit. Do not ask eBay to step in.

You should upload the tracking (which shows as delivered) to the case... I'm surprised you did not do this in the first instance as it is one of the options available to you in the case.

https://www.ebay.com.au/help/selling/managing-returns-refunds/help-buyer-item-didnt-receive?id=4116&st=3&pos=4&query=Help%20a%20buyer%20with%20an%20item%20they%20didn%27t%20receive&intent=item%20not%20received&lucenceai=lucenceai&docId=HELP1124

rocket2retro

OP1 year ago

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Thanks. I thought having the tracking on the purchase was enough. I will upload to the case now