Hi I have had a buyer open an INR case stating a parcel showing as delivered was no delivered.The tracking is showing as Delivered - Left in a Safe Place.I have responded to the buyer via the open case stating he will need to contact Australia Post for the photo of the delivered item (and make a potential claim).My question is should I now let the case sit until either he escalates (or it times out), or, should I ask eBay to step in (as I proof of delivery)?Thanks

@rocket2retro wrote:Hi I have had a buyer open an INR case stating a parcel showing as delivered was no delivered.The tracking is showing as Delivered - Left in a Safe Place.I have responded to the buyer via the open case stating he will need to contact Australia Post for the photo of the delivered item (and make a potential claim).My question is should I now let the case sit until either he escalates (or it times out), or, should I ask eBay to step in (as I proof of delivery)?ThanksDo not...

Item Not Recieved case- help please | Selling

Discussions

Item Not Recieved case- help please | Selling | eBay Australia