Item sold dropped off for Sendle collection still not picked up after 2 weeks | Selling

pjlauder · 2022-12-21T04:58:30.361000Z

Has anyone else had an issue with Sendle (using CouriersPlease) not picking up their packages? I sold an item on 7th Dec and packaged and dropped off to one of local Sendle Drop-Off locations that afternoon. Two weeks later it (along with other Sendle parcels) has not been collected from the newsagent that was the drop-off collection point. I have raised the issue 3 times with Sendle and once with CouriersPlease but still no action has been taken to get the parcel moving. Sendle last changed tracking info to 'Delayed in transitWe’re still working on getting your parcel moving – it’ll be on its way soon" on 14th Dec.As a once-in-awhile seller I am not getting paid until delivery so am out a bit of cash before xmas. Needless to say I am not happy, and neither is my buyer. Any idea what other actions I can take other than retrieving and posting through AustPost myself?

Discussions

Item sold dropped off for Sendle collection still not picked up after 2 weeks | Selling | eBay Australia