My first international return and chargeback of a purchase
Summary: La discusión aborda el tema del primer reembolso y contracargo internacional de una compra realizado por vintage**roses. sandypebbles y springyzone también participan en la conversación, aunque todos los mensajes están vacíos y no proporcionan más información sobre el tema.
I see a lot of posts here about dodgy and fraudulent chargebacks from buyers and not too many about genuine ones. I have been a seller/buyer for 20 years on ebay and this is the first time I purchased an item from US ebay that was not as described and I am very unhappy with it. I have gone through paypal but I think I should have gone through ebay as paypal seems it will be very long winded. Can anyone offer their experience with returns via paypal when it is a genuine case of item not as described.
springyzone
·2 years agoIn your place, I would probably have gone through ebay first then paypal if that didn't work. You can't do it vice versa. But I only know that because it is what I have read on the boards several times.
However, I have made some claims via paypal. Not for ebay purchases, mind you, but I don't think that makes any difference.
With my first claim, I believe the seller was given 7 days in which to reply. They didn't (the company was in receivership) and after those 7 days, I was able to go in and proceed with the claim by saying there was no resolution so I needed the money back and I was then refunded. So not really a long process and quite smooth.
With my second claim, it was not through my own account, I did it on behalf of a sister in law for an item not received afetr 6 weeks, supposedly an Australian based item.
To my surprise, the refund was automatic, instant. The seller never had a right of reply etc
I am assuming this may have been because my SIL had never raised a claim before with paypal and it was not for a large amount (about $40).
The third instance was not my own claim, it was my daughter in law's claim.
She bought custom sized wallpaper from overseas but when it arrived it was much paler and washed out compared to the online photos and when she hired someone to install it, they said they could not do it as it was very thin and would not hang straight if they tried. So she opened a claim of not as described. She lost.
I don't know exactly what she wrote in her claim, she may have said it was poor quality. The seller did respond, claiming it was exactly as described. Paypal decision was the they do not guarantee things for 'quality'.
So my advice is if you make a paypal claim, you will need to articulate exactly what is wrong with the item. It will actually need to be faulty. If you are unhappy with it because it is poorly finished or disappointing quality, then you are more likely to lose.
sandypebbles
·2 years agoYes, an eBay dispute for item not as described should have been the first thing you did
I have never tried to do such a dispute via PayPal, let alone as the first option
Not sure why you have charged back in the heading and post as that is something different and done through your bank as a last resort
Since you have chosen PayPal instead, you cannot now go via eBay instead