negative feedback due to lost of the parcel
Summary: La discusión gira en torno a comentarios negativos debidos a la pérdida de un paquete, según el tema planteado por au_shopping. Aunque el contenido específico de las respuestas de los diferentes participantes no está disponible, parece que varios individuos, incluidos sandypebbles, shoppingbag*, curraone, etb321, y countessalmirena, han respondido, sugiriendo un posible intercambio de experiencias, teorías sobre lo ocurrido o posibles soluciones. La participación de diferentes usuarios y la cadena de respuestas podrían indicar la importancia del tema y la necesidad de abordar la insatisfacción del cliente.
I receive quite a few negative feedback because the buyer told me they did not recieve their parcel while the system shows delivered.
What should i do for these? i then got bad and angry feedback and sometime, the buyer asked me to refund.
I lost money and my rating dropped....
Iam very disappointed and i feel like it's not safe to sell on ebay, and not able to make money on ebay platform.
Very disapointing
countessalmirena
·1 year agoOur moat is stocked and ready.
padi*0409
·1 year agoRoll out the Mighty Trebuchet just in case Countess......................
etb321
·1 year agoPorch Pirates perhaps used to be an opportunistic one of, a passerby spots a package and takes it. In the US; however, it's professionals, a driver and a grabber, driving around the suburbs looking to take any unattended package, or specialists who follow the UPS van waiting to see an iphone sized packaged get dropped off and then go and take it.
My thinking? The instances of porch theft in Oz are going to become much worse
curraone
·1 year agoI receive quite a few negative feedback because the buyer told me they did not recieve their parcel while the system shows delivered.
What should i do for these? i then got bad and angry feedback and sometime, the buyer asked me to refund.
I don't understand this post. My understanding is that ebay will support you if you can show your item was delivered, and will remove any feedback that says otherwise.
curraone
·1 year agoItem delivery issues
We remove neutral/negative feedback when the buyer is referencing:
sandypebbles
·1 year agoThey may have left it too long? it's been over 6 months
shoppingbag*
·1 year agoLikely the items are stolen from the doorstep where items are often left because Australia Post and Couriers do not know what a safe place is. I find that Couriers are the worst. I only use Australia Post and make all listings "signature on delivery" to avoid this problem. Parcels then have to be handed to a person, or a card left to pick up at the Post Office. It costs $2.95 per parcel for this and the buyer pays. If by chance they have a parcel locker, then I just refund that cost. As a buyer, my experience is that I can be home, door is open, plenty of safe spots, especially set up behind pot plants or on the verandah, yet parcels are constantly dumped on my doorstep in plain view of the street and not only that, I consider it could be a dangerous hazard to anyone elderly or with poor sight to have things left on the steps. No one even calls out or rings the bell, and I may be only a few feet away. I recently saw a delivery over the road from me by a Courier. It was raining and he just dropped the parcel over the fence onto the lawn, when they had a covered patio section just a few steps away.
sandypebbles
·1 year agoWas this on another account you have?
The one you are posting on shows you had two negs, and they are not recent and neither are 'angry'
Of course negs drop your rating, you will go back to 100% though once it has been a year since the negs were left