New Help System is terrible. | Selling

s-tech_online · 2024-06-30T23:49:17.750000Z

The way Ebay have changed Help to clearly discourage people using it is really bad. You used to access either chat or phone help from the main page. Now, you have to go through the virtual chat assistance first. Then, if you want to speak to someone, that options is often 'currently unavailable'. I don't like using the chat options as the agents are far less interested in helping. It's clearly a cost saving change which makes getting help so much more difficult.

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New Help System is terrible. | Selling | eBay Australia