No payment, No contact from buyer, no option to cancel sale after 12 days
Sold an item on 17 Aug, sent buyer an invoice. No contact, no payment yet the only options in the drop down menu for this order are:
- Leave feedback
- Print packing slip and more
- Print coupon.
it’s been 12 days since sale.
how am I supposed to cancel this sale when there is no option?
3 comments
sugar249
·2 years agoThats odd there are normally about 6 or 7 other options on that drop down list,
repentatleisure1952
·2 years agoCheck the time frame on your Unpaid Item Preferences.
https://www.ebay.com.au/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=3&pos=1&query=Resolving%20unpaid%20items%20with%20buyers&intent=unpaid%20item%20setting&lucenceai=lucenceai&docId=HELP1091#section2
countessalmirena
·2 years agoThe first thing that comes to mind is… have you been sending invoices or payment reminders? If so, every time that you do, the 4-day timeframe is reset to zero so you’d need to wait another four days (each time). If that’s the case, just wait and don’t send another invoice/reminder, and the option to cancel with the nonpayment reason should appear after the next cycle of 4 days.
The second thing that comes to mind is … glitch of some sort. If that’s the case, you should contact Live Chat during business hours and explain, and ask if they can cancel the transaction with the reason “buyer didn’t pay”.