Ongoing Technical Issues

Summary: La discusión entre heritageclassiccollectables y twyngwyn parece centrarse en resolver una serie de problemas técnicos continuos. Aunque el contenido específico no está provisto, la frecuencia de las respuestas sugiere que ambos están activamente buscando una solución o entendimiento sobre el problema. El diálogo parece prolongarse a lo largo de un día, indicando tal vez complicaciones o un problema persistente que requiere atención continua.

Just wondering if any other eBay Business Sellers are experiencing the same technical issues that I am? All of my listings (600 of them) have disappeared from my store and in addition I now have a banner to say that "sorry we've sold out but here are some other stores you may be interested in".

I've been trying since 1 July to get someone at eBay to fix the issue, but with no joy.

Interested to hear from anyone else who has experienced the same issues and perhaps has a solution?

Thanks

heritageclassiccollectables

562 View listings

Posted 2 years ago·Last reply 2 years ago

14 comments

twyngwyn

·2 years ago

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I can see 5 listings and the seller is 'away until 5th July'.....

heritageclassiccollectables

OP2 years ago

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Thanks for that - good to know. That's actually the issue, that the other 570+ listings aren't showing. eBay has been uncharacteristically silent and not able to give me a reason what's happening. If I remove the "time away" message, customers will then see the "we are sold out" message instead. It's getting really frustrating.

twyngwyn

·2 years ago

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they aren't in your 'completed items' either....have you lost them from 'unsold' also??

heritageclassiccollectables

OP2 years ago

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They've all just totally disappeared - eBay did manage to restore them on Tuesday however they've since disappeared again. I'm in a chat with eBay at the moment so hoping they have some answers

heritageclassiccollectables

OP2 years ago

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eBay have advised that their back-end team works offline and are trying to work out what the problem is, so hopefully they'll have an answer soon.

twyngwyn

·2 years ago

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Good grief! Good luck!

heritageclassiccollectables

OP2 years ago

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Thanks for that!! I've raised the issue of compensation as this is my main business and it's costing me big time, in terms of customers viewing my store & items and loss or revenue. Not holding out much hope there as the response hasn't been very positive.

twyngwyn

·2 years ago

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Now you have NO LISTINGS...the 5 have disappeared!!

heritageclassiccollectables

OP2 years ago

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It's so frustrating!!

heritageclassiccollectables

OP2 years ago

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I feel for any other sellers out there who may be having the same problem and not aware of it. All of my listings are there in the back-end at my end and the only reason I discovered the issue was when I went (externally) into my store to check on a listing. I've had a look at your store which came up fine (great selection of items BTW).

twyngwyn

·2 years ago

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did you pause listings? https://www.ebay.com.au/help/selling/selling-tools/time-away?id=5137&st=3&pos=1&query=Time%20Away&intent=away&lucenceai=lucenceai&docId=HELP1600

heritageclassiccollectables

OP2 years ago

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I did and raised it as a possible issue, but eBay advised this isn't causing the problems. Also early on when I had time away on, I had a number of customers sending through enquiries about products, before they all disappeared from view. Also, I've just realised eBay have stopped sending the follow up "how did we do" email to rate the experience of the live chat & leave feedback. Interesting!

twyngwyn

·2 years ago

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If it rectifies tomorrow, then it sure as hell has something to do with it!

heritageclassiccollectables

OP2 years ago

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I'm pleased to report that things have finally been restored, so keeping my fingers crossed that it lasts and they don't disappear again. I did have to reach out to a senior level and can't speak highly enough of the efficiency and care shown in trying to get it sorted for me.