Overseas return request | Selling

jellybirddesigns · 2016-06-01T02:17:32.609000Z

So, I have finally received my first return request from overseas.The item was sent to the UK, and the buyer (with 8 feedback) now wants to return it. She's marked it as "Not as described", but I think it's just a case of buyers remorse.Anyway, I have a message from Ebay to respond to the case within 4 days.The buyer sent me a message asking for my postal address, which I have given her.As yet I have not responded to the case as I don't want to go ahead without first consulting these boards. Because she's marked it as Not Described, I'm responsible for postage. 1) I'm assuming I can only refund her what she spends on the postage once I get back the item and can work out the exchange rate?2) The case does not show up in my resolution centre, but wants me to log in to Ebay UK?3) The buyer needs to supply tracking back to me, correct?

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