Packages lost by destination country postal service | Selling

djh_25 · 2025-01-14T04:53:40.324000Z

Hi everyone, Australian seller here. I sold an item to a buyer in the US on 19 December, posted it the same day and uploaded tracking. Tracking info says delivery was attempted on 4 January, but was unsuccessful due to the business being closed. Tracking said delivery would be attempted next business day, however there's been nothing since, and it is now 14 January. As a courtesy I emailed the buyer to check in, and suggest they contact USPS to get them to investigate. The buyer, who is currently away, has come back and said they lodged a missing package case and USPS has said, more-or-less, "sorry we've lost it." This is more disappointing because on the customs form I had checked "if undeliverable return to sender". I've never had this problem before. What happens in a situation where the destination country's postal service just loses an item? I empathise with the buyer not receiving the item, but on the flip-side, I have done everything right, have lost the item as well and cannot resell it. Any help, advice or experiences appreciated. Cheers

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Packages lost by destination country postal service | Selling | eBay Australia