Payment dispute, Ebay expecting sellers to resolve. | Selling

shoaltech · 2023-12-12T21:36:41.280000Z

Received a payment dispute yesterday, reason 'transaction not recognised'. Ebay is asking for supporting documentation. Mind you, there is no mention of what documentation is required. I understand Ebay wanting proof of delivery in item not received cases. However, payments are processed and managed solely by Ebay. Sellers play no part whatsoever in this process. So any payment disputes should be handled by Ebay. Asking sellers to do this is honestly absurd. Anyone else experienced this? And what kind of documentation did you provide? Surely proof of delivery won't do much in a transaction not recognised situation.

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Payment dispute, Ebay expecting sellers to resolve. | Selling | eBay Australia