Payment on hold
Summary: gregorace2010 shared an issue regarding a sale of a CD where the buyer initially reported not receiving the item, causing eBay to hold the payment. Although the buyer later confirmed receipt and eBay closed the case, the payment remains on hold. gregorace2010 expressed frustration with eBay's resolution process and difficulties in contacting a real person for further assistance.
I made a sale of a CD. Buyer informed me that he didn't receive the CD so a case was opened by eBay and my payment was put on hold. Buyer then advises me that he did receive the CD. eBay says the case is now closed but my payment is still on hold. I have tried to resolve this thru the contact page but they don't understand and can't explain why they are not releasing the fund. This is AI gone mad. Has anyone else had this problem or had a problem with eBay resolving an issue. How can we contact a real person to resolve this
lezned-toycollector
·1 week agoClick on the "Help" hyperlink found at the top and/or bottom of every page.... click on the blue "Contact us" button and follow the prompts.
Of course, you'll need to type in "speak with agent" or the bot will never know that's what you want to do.
It may be automated, but it can't read minds 😉