Payment on hold despite being scanned during pickup | Selling

bpgrove00 · 2023-12-11T03:48:58.528000Z

Just sold an item which was picked up from my front door by the buyer. He had already paid via eBay and I scanned the QR code which he presented to me on his phone. That was a week ago and the order status indicates that the item has been picked up and paid for but payment to me is still on hold pending QR code scan. I have contacted the buyer who has indicated that he no longer has access to the QR code (for a re-scan). So what happens now and how do you actually get to talk to someone at eBay (seems impossible)?

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Payment on hold despite being scanned during pickup | Selling | eBay Australia