Definitely makes sense - if a seller has more or similar of that item. So one would hope that where an item is a one-of, the seller would be able to refuse/opt out of feedback images. There may be instances where a seller could make to order but if not handmade items no point.
Echoing other comments below, why don't Ebay fix things they have been told are a problem before introducing new features? Especially as fixing the combined postage problem is to Ebay's advantage.
This could be an absolute disaster for the clothing sellers. Imagine the "wardrobers" going to town in feedback, with photos of the completely trashed dress they bought (after they've worn it to an event, so no longer need it, so damage it to say that's how it arrived). What the heck are ebay thinking?
Even for someone like me, I sell collectables. Each collectable is completely different from the next. There would be absolutely zero point in showing photos of the items I sell, because if someone else sees it and thinks, oh, that's just what I want, they aren't going to get it, because no two are the same.
I like that eBay are making changes "mostly" for the better lately. imo eBay is far superior than other platforms than in Australia, sure customer service lacks in a lot of cases but you get that when you only pay peanuts, But some changes lately are pretty dumb
However I find it this adding photos is such a bad idea, I just see this as more extortion from buyers, "I received this wrong item, not happy or its damaged here etc" Forcing sellers to refund in exchange for removal etc
If they had reverted those pages to the setup they had before, it would have been tantamount to them admitting that the actual users of their site knew more about it than the techs..............
"Job justification" and all that crock..............
Ebay is not the only site to revise to "improve customers experience" and make a mad dog's breakfast of it. Coles new site is obviously untested or is it being devious? First they deleted the 'remove item' option from their bought before list. Then they suggested customers could add all the items on the bought before list, into their cart for easier shopping. As Coles have added stuff to my BBL that I have never bought this is plain rude. Naturally they haven't yet reverted to the earlier version that worked. There are several other problems with their new site - one Ebay is probably thinking they would like. When I tried to leave feedback on Coles new site, the button didn't work.
Not so unusual - Etsy has the option for buyers who leave 5 star feedback to leave an optional image. My store there has quite a few that have been posted by happy buyers. On the flip side, there are some shops that sell adult items, and one can only imagine what those images must look like in all their glory. 😱
Yes, I know. I am always asked if I want to add photos on Etsy after leaving a 5-star review. But eBay will apparently allow all buyers who leave feedback to add photos - and who knows, some buyers will probably blame the seller if their parcel is damaged in transit and upload photos.
Did they ever acknowledge your "Let us know what you think" feedback, padi?
No Papermoon they didn't, and there was no response to the link I gave them to my thread about it - which had 100% of the responders against the change.
papermoon.lady
·3 years agoI think there is a reason why Etsy only allows 5-star reviews to have photos...
paper-jack
·3 years agoDefinitely makes sense - if a seller has more or similar of that item. So one would hope that where an item is a one-of, the seller would be able to refuse/opt out of feedback images. There may be instances where a seller could make to order but if not handmade items no point.
Echoing other comments below, why don't Ebay fix things they have been told are a problem before introducing new features? Especially as fixing the combined postage problem is to Ebay's advantage.
*sons_n_daughters*
·3 years agoThis could be an absolute disaster for the clothing sellers. Imagine the "wardrobers" going to town in feedback, with photos of the completely trashed dress they bought (after they've worn it to an event, so no longer need it, so damage it to say that's how it arrived). What the heck are ebay thinking?
Even for someone like me, I sell collectables. Each collectable is completely different from the next. There would be absolutely zero point in showing photos of the items I sell, because if someone else sees it and thinks, oh, that's just what I want, they aren't going to get it, because no two are the same.
danieh_6
·3 years agoI like that eBay are making changes "mostly" for the better lately. imo eBay is far superior than other platforms than in Australia, sure customer service lacks in a lot of cases but you get that when you only pay peanuts, But some changes lately are pretty dumb
However I find it this adding photos is such a bad idea, I just see this as more extortion from buyers, "I received this wrong item, not happy or its damaged here etc" Forcing sellers to refund in exchange for removal etc
countessalmirena
·3 years agoTHERE WERE “LET US KNOW” STAFF?????
twyngwyn
OP3 years agoyou're right....probably just goes to a 'delete bin'
padi*0409
·3 years agoIf they had reverted those pages to the setup they had before, it would have been tantamount to them admitting that the actual users of their site knew more about it than the techs..............
"Job justification" and all that crock..............
paper-jack
·3 years agoEbay is not the only site to revise to "improve customers experience" and make a mad dog's breakfast of it. Coles new site is obviously untested or is it being devious? First they deleted the 'remove item' option from their bought before list. Then they suggested customers could add all the items on the bought before list, into their cart for easier shopping. As Coles have added stuff to my BBL that I have never bought this is plain rude. Naturally they haven't yet reverted to the earlier version that worked. There are several other problems with their new site - one Ebay is probably thinking they would like. When I tried to leave feedback on Coles new site, the button didn't work.
jellybirddesigns
·3 years agoNot so unusual - Etsy has the option for buyers who leave 5 star feedback to leave an optional image. My store there has quite a few that have been posted by happy buyers. On the flip side, there are some shops that sell adult items, and one can only imagine what those images must look like in all their glory. 😱
papermoon.lady
·3 years agoYes, I know. I am always asked if I want to add photos on Etsy after leaving a 5-star review. But eBay will apparently allow all buyers who leave feedback to add photos - and who knows, some buyers will probably blame the seller if their parcel is damaged in transit and upload photos.
twyngwyn
OP3 years agoI can imagine photos of dog poo accompanying red dots...more reason to have f/b removed.
How many staff will it take to monitor this?
Just FIX combined postage issues; why is it sooooo hard???
padi*0409
·3 years agoOr even "unfix" the "fixes" they did to the Purchase History and Orders in the summary pages.
"Dreams on............"
papermoon.lady
·3 years agoDid they ever acknowledge your "Let us know what you think" feedback, padi?
padi*0409
·3 years agoNo Papermoon they didn't, and there was no response to the link I gave them to my thread about it - which had 100% of the responders against the change.
twyngwyn
OP3 years agothe 'let us know what you think' staff have probably been seconded to monitoring photos ✋
papermoon.lady
·3 years agoI wonder for how long the photos will be available - the usual 90 days?
domino-710
·3 years agoI'm afraid the ' point ' is totally lost on me.
A pic of something that doesn't work - okey dokey - then.
sandypebbles
·3 years agoGoing to take no effort at all for grub buyers to be 'creative' with the photos
I mean
Seriously
domino-710
·3 years agoFeedback ?? - not into seeing pics of anyone's hubby in their new knickers. lol
countessalmirena
·3 years agoWell, that makes it possible for those so inclined to post five photos of ordure…
imastawka
·3 years agoAnd not just one, but up to 5 photos 😱
k1ooo-slr-sales
·3 years agoI hope not