Postage correction letter
Summary: The discussion titled "Postage correction letter" involves a series of exchanges among various participants, including sallies1961, jmainau, locall1961, and several others. The participants seem to exchange information or responses, potentially on the topic of postage correction, but the specific content of their interactions appears to be unclear as they simply respond to one another. Despite numerous interactions, the precise details or outcomes of the discussion remain vague.
Has anyone else received an email from ebay today advising of a technical error regarding postage charges not correctly being deducted from their accounts ?
34 comments
twyngwyn
·1 year agoeBay Seizes Fees It Failed to Collect in July
theanets
·1 year agoThursday 5 December in AU now - still no charge from eBay. I have never used eBay labels, only AU Post which has never let me down.
Will revert when eBay charge for AU Post labels, so called not charged - which I am sure eBay will !! 🥴.
Then check eBay’s “story” - looking forward to it !
circletek
·1 year agoGot the same letter. Mine was about $50.
countessalmirena
·1 year agoThe eBay labels are also costlier.
If I were selling, it would be a marshmallow’s chance in a bonfire that I’d not be using AP MyPost Business.
shoppingbag*
·1 year agoI got the same.
everything_id
·1 year agoI just checked this morning and the charges haven't billed yet. Can someone please advise when they are billed so I can check again?
twyngwyn
·1 year agoHave they not told you in an email?
whittie1957
·1 year agoEbay Customer Service have advised me these are uncharged Australia Post Charges and they do not have itemised details of the amounts making up this total amount supplied until they are billed to our accounts on 3rd December. You can then query the charges once you check them against your sales.
niceoldstuffdownunder
·1 year agoThey provided me with an item number so they do know
classic_old_car_parts
·1 year agoSimple answer, don't use ebay post labels ...
Use Aust Post directly and when you lodge @ 10 items a week you can get an Aust Post business account which offers volume discounts of at least 5% as well.
davewil1964
·1 year ago10 items a week would get you a lot more than 5%.
You can open an AP MyPost Business account without ever selling anything.
5% cuts in at $50 per 28 days. 5 parcels a month effectively.
theanets
·1 year agoHi, I have posted separately on this issue - and then sent an update today. Thought I would add it here as my post seems to have had limited spread, thanks.
Hi, update.
eBay did not call me back as promised - nothing new there I guess, although being an eBay seller and buyer after 19 years you would think some loyalty is fair.......seems not.
Also, for others that have commented, all of my postage labels are via Australia Post - meaning eBay should have got the postage rates correct from the start.
Anyway, I move on.
After some thought, including closing my eBay account and working with my bank to stop eBay simply debiting my account, I have decided, with much regret, to take no further action and "swallow" eBay's rubbish about what happened and accept the $100+ charge.
I will however check my account on 2 December for eBay's "explanation of charges" for an update - again, probably nothing will follow, sadly.
The one and only reason I have decided to "leave as is" is that I simply do not trust other on-line selling services - FaceBook Marketplace as one example.
So to all you faithful eBayers out there - eBay got me again !!!!
All the best, Russell
shoppingbag*
·1 year agoI noticed a while back that I was not getting charged for labels. Decided to stop selling until it got sorted out. although I have not thoroughly checked, the amount I owe is in the ballpark of what I think I owe. We will all be able to check after the amount is paid, as they are going to give details of which sales it refers to. So calm down everyone, after all, mistakes do happen, and nobody or no system is perfect.
domino-710
·1 year agoNever in all my years selling have I used eBay labels.
Too easy to just visit AP - over the counter - receipt - tracking - not a problem.
fleabay_wa
·1 year agoIt is utterly discraceful, unprofessional and totally unethical. As I've said before, no other business model in the world would get away with this. No details, just a done deal and a fictictious dollar amount. No way to check and even if there was, no way to dispute it. I'm so over eBay but like many thousands of us, I'm trapped and under their control.
twyngwyn
·1 year agoToo many of you now.....but I have no idea.....just glad I don't use eBay labels.....good grief!
davewil1964
·1 year agoThat's the key. If using AP, MyPost business is the go, if not, stiff
gutterpunkz05
·1 year agoRubbish, it happens regularly with all sorts of companies, all over the world.
Just a couple from personal experience, I had a standing fortnightly order with an Australian company, it took nearly 12 months to receive an invoice, all payable within 30 days. Invoice was correct and duly paid.
Opened a telecommunications account with a fledgling Australian company, with invoices due monthly, six months down the track no invoices received and the company ceased trading. Several months later was contacted by debt collectors, with a demand for payment, returned serve with a demand for a copy of all invoices issued to verify the debt. Next contact from debt collectors was to advise that detailed invoices were not available and the debt was subsequently wiped.
I do not use ebay labels, but surely it can not be too difficult to reconcile what has been paid for and what has not and if you have incurred the costs it is time to pay up.
Just a tip if the unpaid charges finish up in the hands of a debt collector, the debt will automatically balloon.
holdencaulfield2006
·1 year agoThe debts/ fee cannot accrue. They will take it out of your sale funds or from your attached nominated bank account or out of your attached back up credit card . It's part of the Ebay Managed Payments agreement
prudencepoodle100
·1 year agoI to got a letter today saying I owe $89. 80 and other fees will be recalculated and will be issued another account to pay in early January 2025 really
pnc75
·1 year agoI'd be double and triple checking. Please come back all of you and let us know how this all pans out. There will probably be a lot more people getting the dame messages. ☹️
vegemite1971
·1 year agoI’ve woken up this morning to a message from eBay telling me they haven’t charged fees and postage correctly and I owe $204. How do I find out why?
sandypebbles
·1 year agoIt has told you why, right there in what you posted
Like the other people in this thread
Postage correction letter - The eBay Community
Do you not believe what the message has told you?
And if not, have you contacted eBay?
holdencaulfield2006
·1 year agoI also received that notification. Just recently I took advantage of an offer of 10 Free Postage Labels.
I wonder if that was offered by mistake and they are now reversing that and recovering the unpaid postage ?
twyngwyn
·1 year agoIf that’s right, then eBay should ‘wear it’
whittie1957
·1 year agoI would also be curious to know whether people that took advantage of the Free Labels offer are also the ones who are receiving the notifications of unpaid fees
locall1961
·1 year agoNo, I never got any free postage labels and I got charged $41 last month now just got a bill for $71 the other day. Never going to be using postage label thru EBay again. I will just wait till what the seller paid for postage to come into my bank account if I don’t have the money to post it. And it’s the worst time of the year for them to be doing it
gutterpunkz05
·1 year agoFrom memory, someone came to the boards recently, wondering why they were not being charged for ebay labels, again from memory it had nothing to do with free label offers. So if that is the case, it was always going to be rectified.
Monopoly, bankers error collect $200, not in real life and the debt is still valid.
gutterpunkz05
·1 year agoFound it.
shipping labels - The eBay Community
So some members were paying attention, and were aware that charges for ebay labels were not being correctly billed.
locall1961
·1 year agoExactly what I said to the eBay rep when I spoke to him on the phone.
niceoldstuffdownunder
·1 year agoThat's exactly what I said to them via chat.
I also had a 10 free postage promo, but it only worked for 3 and its one of those they are charging me for!!!!
I asked to 'chat' to a manager or supervisor here in Australia as I was disputing the charge and he was gone for a bit and then came back to say they would credit me now (24-48 hours) and the debit will still occur on the 17/12.
Luckily I had previous chats to back me up and the free postage promo page.
I think someone made a big mistake.....promoting free post with OZ post as now there's a promo for SEndle ..... and now they are trying to get some money back.
Dispute it .
locall1961
·1 year agoI even went into the desktop site so I could check my history and accounts, it’s just way too confusing as they just take payments from what’s in your account so can’t marry it up with which item they are taking it for, but there is postage charges there but hard to work out. I gave up last night. What can I do about it, they have us over a barrel and can do what they please
jmainau
·1 year agoYes, I did, I came here to see if I was the only one, got an extra $125.00 bill...thanks ebay, merry xmas...
locall1961
·1 year agoI got a bill last month and just got another one for $71 but there is no money in my bank account till 18th. Why the devil do they have to do this just before Christmas, not all us sellers sell on here for a living but for a little extra money. And it is too hard to work out which ones they are charging you for, how do I know that they are not double dipping. As far as I was aware I was being charged as money kept going out of what was in my EBay account. Needless to say, I will not be using EBay for my postage labels anymore. It was quick and convenient but not worth the headache of them just deciding that they haven’t taken payment yet for postage and do it all in a lump sum when you least expect it. It’s their mistake, they should wear it