Postage to Belarus
Hi there,
I am in Australia and have only been selling to people who live in Australia.
I have just had an enquiry from someone in Belarus asking if I ship to Europe... I'm not sure what to do.
Has anyone had any experience in shipping from Australia to Europe? I always just use Australia Post, but really not sure firstly who to use and secondly how I would change their shipping price on the product that they're enquiring about.
I read something on Ebay about not being able to send products to Belarus but not sure if this is still happening or if we're now able to.
Sorry about the long enquiry. Hoping someone can guide me on what to do.
Many thanks
24 comments
springyzone
·3 years agoWhat you have to consider not only with this sale, but with any future sales too, is the possibility of things going wrong or of a buyer not being happy and wanting a refund or return.
When a buyer is in Australia, you can issue them with a postage label if that happens but if it is someone overseas, being out of pocket for 2 lots of postage might be just too much & it might be more financially viable to just let them keep it without a return or else you may end up paying them a partial refund.
I don't think all overseas customers are like this but I think there are definitely some who will take advantage and to be honest, this sounds as if it could be one of those situations.
twyngwyn
·3 years agoCan they not source a mattress heater locally? Red flag.....block....
shuttlebug01
OP3 years agoThank you for your advice. My product is only available in a few places around the world so would not be available to them locally. However you justified ny thoughts about this person, I'll block them.
Thank you so much
davewil1964
·3 years agoPractically, IF you could find a carrier, the buyer only has to claim Item Not Received and they would keep the goods and get their money back. Given Belarus' standing, no reputable courier is going to incur the wrath of the US Government, so you wouldn't be able to send it anyway.
This is an issue to any third world country with less than robust standards. As an international pariah, ruled by a dictator, this especially applies to Belarus.
countessalmirena
·3 years agoBelarus? No... no, not a risk worth taking at this time.
*sons_n_daughters*
·3 years agoDefinitely not. Don't even consider it. Block the buyer and make sure you update your buyer requirements that blocked buyers can't contact you, or buy from you if they are outside Australia.
sugar249
·3 years agoTo answer your questions.
They would do it and send a request for a total. In which case you send them back an invoice with the adjusted postage included, then they pay based on that.
Australia Post don't send to Belarus, so you would need to find a courier.
But, The above was for info, I just wouldnt send to Belarus, sounds dodgy as Bat poop. But I no longer send anything overseas, it's just not worth the hassle.
shuttlebug01
OP3 years agoThank you so much. I'll take your advice and not continue with this person
gutterpunkz05
·3 years agoAt this particular time, I would not be sending anything, anywhere near Belarus.
Now, Re your particular item, I presume it has a CE Mark, or is required to have a CE Mark.
The EU brought in new processes for export of CE Mark items to Europe, at the time it seemed like too big a hassle, so I stopped selling all CE Mark items to Europe full stop.
Don't need the hassles.
Does your item have an EU style Plug fitted or an adapter supplied, no mention in the listing.
domino-710
·3 years agoProbably not mentioned in the listing as the seller only posts within Aus.
gutterpunkz05
·3 years agoYep, but the listing does not even indicate voltage, or any Oz certification.
The reference to the EU plug, is in relation to exporting CE Mark items to
Europe, and the need to have a European economic partner, or distributor.
In all likelyhood the item would be seized on entry if it was not manufactured for sale in the EU and/or shipped with correct documentation as provided by the manufacturer
domino-710
·3 years agoUnderstood - but there is a Manufacturer's 1 Year Warranty. lol
Nowhere does it state they are an accredited reseller.
imastawka
·3 years agoOP only sells to Australia.
Belarus is on their exclusion list - along with all other countries (I haven't counted)
domino-710
·3 years agoAlready covered.
More interested in where these items are made.
gutterpunkz05
·3 years agoHI, stawks and Dom
Will try to clarify
I was not saying it had to be included in the listing for Oz.
I was asking if it was indeed destined for the EU market, as such info was not allready available in the listing.
So a question, followed by the reason for asking.
Hope that makes sense.. Bloody English language.
imastawka
·3 years agoYour postage specifically excludes Belarus, so I would tell them no.
Way too many problems I think, to make an exception.
shuttlebug01
OP3 years agoThank you so much, I'll take your advice
sandypebbles
·3 years agoPersonally, I would'nt be risking it
New, inexperienced seller, selling pricey items, to a buyer in Belarus
I smell red flags
What is your gut saying ?
shuttlebug01
OP3 years agoThank you. I appreciate your reply - definitely bad gut feeling. Think I'll pass on this person.
Kind regards