What a joke of a update, This will not only be like aliexpress or alibaba where you get a AUTO response right away when a message has been sent (this is soo annoying as a buyer) and you will be punished if a buyer just say "thank you or okay "

I'm thrilled to say I can finally see everyone's response times, including my own.

It does depend on the browser you are using, and while I find all this browser business hard to understand, I'm getting there.

On my pc, I can see response times using Google Chrome, but not if I use Windows 10 Microsoft Edge.

I think they've removed it.  It was on all my listings "responds in 1 hour" & now it's disappeared from all listings.

I’ve checked on various browsers, and there’s no “answers questions” blurb for me.

I am not seeing the response time for any seller

I see the hours with some sellers and not with others, and with rabbitrevival I don't have the hours but I have when they joined...

I've been doing quite a bit of stalking - (hence the name.)

I've noticed that response times are all over the place ranging from 1 hour to 48 hours and beyond in some cases.

Now, I have mostly repeat customers, and rarely a newbie.   They don't ask questions.

They can see what they're getting and have been happy before.

Ebay have not given me a time for response on any of my stores.

My theory is that ebay is basing the time they've allotted you on an average of how much time you've taken to respond to questions from buyers in the past.

Does any of that make sense?

I can't see where it says "Responds within 24 hours" on any of your listings?

I can't see where it says "Responds within 24 hours" on any of your listings?

One hour is absolutely ridiculous and I say that as a buyer.

I can't think of any business offhand where I would necessarily get a response within the hour.

You see the sort of nonsense from customers on marketplace occasionally, where they get angry if they haven't had a response within 5 or 10 minutes, but I didn't expect to see a big company like ebay jumping onboard with that.

Obviously, customers like a quick response.

But I think most are realistic enough to accept that it could well be several hours to a day before they get an answer. Most other companies I have had cause to contact this year have taken several hours to reply. (One took a week, which I thought was way too long.)

If I were still selling on ebay though, I would definitely try to have a 24 hour turn around or less for messages.

I know people work, I used to work full time when I was selling. But at the same time, most people can log on for a little while after work hours & quickly attend to business, if they need to.

As for whether the ebay messages about how long a seller 'usually' takes, and whether it could affect feedback. I guess it could, depending on the buyer. It wouldn't worry me if a seller with a 'usual' one hour took 3 or 4, but it could set up expectations with some, where they might judge a seller to be 'slow'.

It's about perceptions as if a seller had a 'usual' resonse time of 24 hours, then 3 or 4 hours would look fast.

Interesting mine says responds in 3 hours,  but I checked my competitor for the same items, and it doesnt show that line at all.   Can it maybe be turned on or off,  looking at other sellers it comes up.

… especially if it’s preceded with “I’ve been waiting for your question…”

if the ebay seller is doing so full time then an hour is not unreasonable.

For a smaller, part-time ebayer this is clearly not realistic

What if the seller has a job and cannot respond while at work?

Or what if the buyer is overseas and sends a message in the middle of the night?