Return request for book buyer claims was 'not as described' | Selling

d1xian · 2023-08-01T23:45:06.621000Z

Morning all,After years on ebay, I've got my first return request. I sold a book which I had listed as 'Good'. In the item description I had noted all the faults which included highlighting to a specific number of pages. The buyer has requested a return on the basis the that book doesn't match the description as the book was listed as 'good'. The definition of 'good' states no highlighting to text. I have admitted that I missed that, but I pointed out that I have explicitly described the highlighting in the description. What are your thoughts on this? Many thanks.

Discussions

Return request for book buyer claims was 'not as described' | Selling | eBay Australia