Over the last couple of months I had a buyer contact me regarding an item, asking if I would relist, item relisted. This happened quite a few times but the buyer didn’t purchase the item.  I hadn’t relisted in the last few weeks as my mum was in palliative care, so my days were spent driving a 2 hr round trip to spend time with her until she passed away, and then packaging her belongings up.

buyer contacted me again and item was relisted. I had agreed to sell at the auction starting price. Buyer pays, I send the item.  Buyer received the item and emails saying it’s way too big, (“not your fault”) and could she return and pay the difference for another item I had listed, rather than doing the whole return business etc.  So, tried to contact eBay but could only get the bot, (no help whatsoever) to see if this was something we could do.

now buyer has opened a dispute, stating “item is different to photos, I want a full refund”. I am more than happy to accept the return but not at my expense.  I took a screenshot of her email via eBay msgs, clearly stating it’s not my fault.

can the buyer change the dispute reason to “change of mind”. Haven’t had this happen before, but think it’s unfair that I have to pay the return postage.

not sure what to do here, as said I have her email stating it’s not my fault.  Funnily enough, the other item she was wanting to purchase is 3 sizes smaller. She said she’s familiar with brand.