Seller cancellation after payment | Selling

pinkcookies · 2024-12-19T23:26:06.655000Z

I sold an item (rather large and extremely heavy) through buy now. In my listing it clearly states pick up only or buyer to organize courier at own expense, and the town for collection.The buyer made no previous contact before purchase. Once purchased, I sent a message with instruction of where to collect from, and a range of times. The buyer automatically cancelled the order citing it wont arrive on time. What are my options regarding this? Is there anyway to penalise the buyer, or do I just lose out on the sale due to this. Note the buyer has already paid, just refusing to collect.

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Seller cancellation after payment | Selling | eBay Australia