Seller cancelling sale | Selling

mytwinkie1 · 2023-05-08T12:22:35.291000Z

Hello to all.I’m in slight conundrum. I had a buy now listing with best offer. The buyer sent an offer through, I declined it & sent a counteroffer to them which they accepted. They then paid immediately. About 24 hours later they sent a request to cancel sale, no explanation given just simply can I cancel the sale. I have now written to them twice with no reply from them asking for a reason or explanation in the hope that any problem they have can be resolved but have had no reply. I don’t know what to do. I’m in two minds,1-buyer sent me an offer to buy, a counteroffer was sent to buy now & buyer accepted then paid, it wasn’t an auction so buyer owns it now,no cancellation accepted.2-accept the buyer’s ignorance & stupidity, lose the sale, cancel it & realist the item.Any suggestions or thoughts?item hasn’t been sent yet, was due to send today but held off waiting for buyers reply.

Home
eBay Announcements
Discussion Boards
Answer Centre
Groups
eBay Help

Discussions