Seller Protection
I can’t find in Ebays T&C under Seller Protection anything referring to if the Carrier loses the item , does anyone have understanding if this happens will this be covered by the Seller Protections or am I as a seller that has uploaded tracking sent item on time etc would I lose the items plus I would lose the funds as well
eg $370.00 item sent parcel post with signature on receiving
9 comments
ding3773
·4 years agoAs a Seller, we have no protection
As the Buyer gets the goods, then says not received
Then ebay makes us pay the refund with out us getting the goods back
Even when we show tracking for the good
I do not mind to give a Refund, as long as i get the goods back,
But NO Ebay just puts our account on hold
Then we do not even get the funds from other sales
How do we fix this as now it has happened to me 3 times Lost Over $600
I am at a point off closing my ebay account
I buy on average 15 items a Week
And only sell a small amount
So i Guess its best not to sell on ebay
DENNIS
rider9595
·3 years agoI recently purchased a registered envelope at my Local Post office put a Coin packed in cardboard weighed an ounce, sent it to this dude, he says he picked up all his mail and signed for the registered letter but didn't take any notice of it till he got home where he made a video on himself opening it an only finding a empty envelope. now I been held responsible for his negligence of not checking the letter at the Post Office where he should have just refused to take and had it returned to sender, even finding it was empty at home should have still taken thee unopened letter back instead of making a video, my Post Office lady pointed the finger at the post Office down there, so I lose my sovereign coin and 70 dollars with the US eBay I contacted on twitter I have an appeal against a wrongful ebay decision but in Australia there is none, yesterday they told me it would be decided and I would find out on the 23rd but an email 5 minutes later they had decided to take my money, was this dud a eaby employee? now I got to take all my coins that require registered mail of the ebay and sell them somewhere else this is not a safe place to sell items like such anymore.
padi*0409
·3 years agoHow can the buyer be negligent in not checking the parcel at the post office ? At home they checked it and the coin was missing and they rightfully got a refund for the missing item.
How on earth would they know the coin was missing without opening the parcel ? So your premise of sending back an unopened parcel because the coin wasn't there is false.
It doesn't matter where the coin went missing, the buyer didn't get it so you have to refund them.
pnc75
·3 years agoBit suss that he made a video. something wrong here.
padi*0409
·3 years agoYep PNC, I wondered about that as well. I guess maybe he couldn't feel the coin in the package and decided to video the opening of it - or he's running a scam of his own.
Multiple INR's would show that, if rider was to query eBay perhaps.............
The other thing was that I didn't think videos could be uploaded into an INR dispute ???
imastawka
·3 years agoColour me confused.
Rider is registered in Australia, but talks of ounces, losing money to ebay US and the Post Office 'down there'
I also didn't think ebay took any notice of videos in disputes.
padi*0409
·3 years agoThey might be an "old fogey" like me Stawks, I need to convert metric to imperial to make sense of the units.
*sons_and_daughters*
·3 years agoCoins are often referred to in ounces, even in Australia.
Maybe the buyer was in the US, hence the mention of ebay US? Hard to say really as the post was a bit confusing.
I'm thinking it's weird that the buyer videoed the opening. Do people routinely do that? Given Rider said the coin was a Sovereign, they are lucky they only lost $70. I'd have sold my soul to get a Sovereign for $70! Those coins usually sell for several hundred, and even close to a grand (sometimes over) if they are in excellent condition. This must have happened a few months ago as there is no sovereign showing in their sold items.
sandypebbles
·3 years agoWondered about that too?
Buyer should have 'taken notice' and felt the packaging up at the post office? (surely just as suss to 'check' it is what it ought to be there and then.....................how many people would even think to do that inside the post office?)
Rather than get home with it, then notice something (as stated by the OP but didn't take any notice of it till he got home) hence then video opening it?
Who the heck knows