Seller support
Summary: The discussion on "Seller support" involves multiple participants, including ketoone, imastawka, boyblue1279, p9games, davewil1964, and repentatleisure1952. The content of the discussion posts is not available, hence the details of the conversation cannot be analyzed. However, it is evident that there are several exchanges indicating engagement on the topic of seller support.
Time and again ebay, and ebay support has failed sellers in the following:
1. Not properly investigating, and neglecting facts.
2. EBay does not facilitate video evidence. This leads to fraudulent claims by some buyers resulting in forcible refunds by the seller and monetary loss to the seller.
3. That buyers continue to receive greater support at tge expense of innocent t sellers and this inquality must be addressed and rectified.
4. There is no availability for sellers to lodge complaints against rude and incompetent ebay support agents.
Ebay support must not be the final arbiters by arbitrarily passing judgement on sellers without appeal.
repentatleisure1952
·2 years agoHow did your "legal recourse" against eBay go ?
"Time again" it seems that is always sellers who choose to ignore policies that complain the most.
ketoone
OP2 years agoI most part I disagree with you. There's been an increase I fraudulent claims by buyers forcing sellers to refund them. Another issue is having no real unbiased, evidence based, appeal process. Appeals are handled by the same outsourced agents (mostly Phillipinos) and due to their huge workload they fail to read see, or investigate the evidence and merely find it easier to be subjected and side with buyers. EBay must understand that without sellers there would be no buyers and ebay would perish in the flames of bankruptcy.
repentatleisure1952
·2 years agoYou are free to disagree with me.
However I mentioned nothing about the things you have mentioned.
Sellers are a dime a dozen... it's buyers that you need.
Imo sellers that ignore a basic feedback policy multiple times should not expect help from eBay.
Btw you did not answer the question I asked you.
boyblue1279
·2 years agoCouldn't agree more. I feel like buyers are becoming more and more aware of this and using it to their advantage. There are some requests put in that I am convinced are a scam but I know it's not worth my time and effort bothering to respond so I just refund them. The inability for Sellers to post negative feedback is an absolute disgrace.
boyblue1279
·2 years agoAnd add to that not being able to get comments removed. I've sold an item as faulty and for parts only and received negative feedback for it being faulty, not removed. I've had a competitor buy one of my products, post negative feedback suggesting buyers should seek out other sellers (them presumably) then DM me admitting to doing it. Not removed. I've had completely irrelevant negative feedback that was very obviously meant for someone else. Not removed. Absolutely ridiculous.
imastawka
·2 years agoThat doesn't explain the 18 negs you've received for the last 12 months, and you've been very lucky with the 31 neutrals, I'd say.
p9games
·2 years agoNegative feedback for buyers is ultimately useless. A seller needs to nurture their account overtime, build up feedback and such. A buyer could spin up a new account, scam a seller, rinse, repeat. Nothing prevents a person creating any number of accounts so a genuine scammer isn't remotely affected by negative feedback
ketoone
OP2 years agoThe problem with feedback is that ebay encourages buyers to give feedback with email reminders as they do with sellers. This has to stop. I prefer no feedback at all!
sandypebbles
·2 years agoIt is not going to stop
They are automated emails sent by eBay bots
Nor will it stop unhappy buyers posting they are unhappy
imastawka
·2 years agoThere is an appeal process, but you have to upload NEW evidence, or it won't be considered.
ketoone
OP2 years agoI have appealed and was rejected without reasons.
davewil1964
·2 years agoDid you upload NEW evidence?
imastawka
·2 years agoAre you ketoone or boyblue?
Hard to keep track if you swap id's.
I was replying to boyblue's 31 (now 32) neutrals - lucky that they gave neutrals and not negs which they could've easily done.