Selling an expensive mattress on Ebay.

Summary: A participant initiated a discussion regarding selling an expensive mattress on eBay. The conversation included responses from various participants, but the content of the messages was not provided. The subject suggests that participants may have discussed tips, challenges, or experiences related to selling high-value items on eBay.

Hi there,

I was hoping you could help as I'm still an Ebay novice! 🙂

I'm selling an expensive mattress on auction just now (starting bid £500). The mattress is used (under a year old) but in immaculate condition. I've specified the buyer needs to arrange for collection.

The people interested so far are going to arrange for a courier to pick up the mattress. My concern is that the mattress isn't handled very well in transit and the buyer receives it covered in marks.

How can I protect myself? I've specified that I won't accept returns but can the buyer insist on a refund if the mattress is badly marked by the courier?

Many thanks for your advice,

Serena