Sendle (Couriers Please). Avoid frustration, burn your money rather than trust these incompetents | Selling

the_pooze · 2025-04-17T04:33:44.830000Z

Sendle (Couriers Please) are the absolute stand out in utterly inferior performance.On two occasions in the last fortnight they have absolutely failed to deliver and their drivers have been proven to be pathological liars.On 31 March an item was supposed to have been delivered to my business address but the driver recorded on the tracking that our business was "permanently closed". I was onto this within an hour and provided them CCTV footage of the van pulling in, the driver never getting out, me walking past the front of the van (and waving to the driver) as I walked past to speak to a customer and was promised redelivery which also appeared on the tracking. Incredibly, the following day, the tracking had reverted to the business being permanently closed and the item had been returned to sender. The sender received the item back on 15 April and it had been completely destroyed in transit and Sendle categorically refuse to do anything about it.Second parcel was due to arrive so I pre-emptively contacted Sendle to avoid the complete farce of the first parcel but I may as well have saved my time. Received an email at 5:24 PM on 15 April (yesterday) to advise my parcel was on board for delivery that day. I contacted them immediately (around 4-5 minutes later) and was told the driver had tried to deliver at 8:24 AM but that the business was closed; back to the CCTV footage which proved the business was well and truly open and a van hadn't even done a drive-by. There had been ZERO on the tracking to suggest that the item was out for delivery when I left work at 5:00pm. Today they're at a loss to explain what went wrong and their communications are full of platitudes and completely unhelpful "assurances" that they care but they still absolutely refuse to offer any sort of service or delivery updates.The first, destroyed, parcel they absolutely refuse to provide compensation for and now they've mis-delivered the second parcel and haven't the vaguest interest in actually doing anything constructive about resolving the issue.

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Sendle (Couriers Please). Avoid frustration, burn your money rather than trust these incompetents | Selling | eBay Australia