Too hasty to refund, am I now reliant on their goodwill to pay for the goods? | Selling

12quickdraw · 2024-01-13T11:23:37.031000Z

A buyer made a complaint that they had not received the item. I provided the wrong tracking number and immediately assumed I had the parcel mixed up with another buyer's, and this would take a long time to resolve. Therefore I refunded their payment. However, it now appears I just got the tracking numbers mixed up. They will receive the goods on Monday. I have asked them to pay me back when they get the items but I was wondering if ebay can help me ensure I get paid for this item.

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Too hasty to refund, am I now reliant on their goodwill to pay for the goods? | Selling | eBay Australia