I am posting this on behalf of my daughter. 99.9% of her sales are books. She has a few old listings of china etc on.She received a very negative feedback from a buyer.He basically said that the scarf which he bought was awful etc etc. She has never sold scarves and as a result of this, her rating has dropped quite a bit.She has messaged the buyer who does not respond. She says she has spoken to ebay who were no help.I assume this was through the dreaded bot. She is going thr...

Yes, you definitely need to get onto a real person, not just the bot.Do as the others said.If she contacts ebay help she may at first be talking to a Bot but if she continues and asks for assistant or says the problem has not been answered or whatever, a real person will eventually come on. Keep it simple, keep to the fact that it is feedback for an item she never sold.

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