Tricky situation with returned item. | Selling

shoaltech · 2024-01-04T22:07:39.665000Z

I have a buyer who requested a return for change of mind. They sent it back using their own label and provided the tracking. The tracking does show delivered however I never received it. I've contacted Ebay several times who keep telling me I need to get written confirmation from Aust Post about the delivery. I've contacted Aust Post many times but keep getting the run around. I know at the time of the delivery ( about a week before Xmas) they had extra drivers on to deal with the increased demand and I suspect they are stalling because they can't get any update from this particular contractor. Ebay are pretty much saying they'll closed the case in favour of the buyer if I don't provide the written confirmation. This isn't a small amount, well over $1000. Anyone had any experience with this? Yes, I did mention to ebay that a signature should be required as it's over $750 however they keep ignoring this fact.

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Tricky situation with returned item. | Selling | eBay Australia