Warning ! Site wide technical glitch affecting ETA of items
Summary: El tema discute un problema técnico que afecta el tiempo estimado de llegada de los artículos en un sitio web, lo que preocupa a los participantes. e_purchasing inició el hilo señalando la existencia de este error a nivel general del sitio. Otros como gutterpunkz05, twyngwyn, y king-cards también compartieron sus inquietudes y experiencias similares. Se observa un esfuerzo colaborativo por parte de los participantes para encontrar soluciones o información relevante para mitigar el impacto de esta falla sobre los usuarios del sitio. La conversación incluye múltiples comentarios y respuestas que reflejan la urgencia y la importancia percibida del problema técnico.
I have noticed since Wednesday, eBay is miscalculating ETA of items and advertising the wrong ETA.
Whether the item has 1, 2,3,5, or 7 business days as handling, the ETA is calculating at same business day. Only those items with 10 business days handling are displaying correct ETA.
ETA is not including the handling time in addition to postage time and only displaying postage time as the ETA.
If you are a seller, check for yourself (if you have handling of more than 1 day) and report the issue to eBay so they fix it.
If you are a buyer, check handling time before buying and add that to the displayed ETA.
I picked this up when I ordered something on Wednesday and asked the seller why he still had not shipped as of today and he advised me that he had 4 business days as handling time advertised on the site and sure enough when he is supposed to ship it by is a business day after the earliest I am (according to the site) to receive it. ie it was showing ETA 9-16 May but his handling time would be 12 May before he even shipped it. The "true" ETA should have displayed 13-20 May
I'm pretty easy going but if I was an unhinged buyer expecting the item on 16 May the latest, I would be going off the deep end with disputes and negs against an innocent seller.
countessalmirena
·1 year ago👩🏫📔📖📕📚📘🧾
💃🏏⛵️✍🏻🛜💻🖥️⌨️👩💻🧠
😩🚫
As an intelligent, not old, not whiny, internet-savvy book buyer, who reads these boards, what can I say…? Only that fellow book buyers form the majority of my friends, and they also lack the whiny technophobe ancient dimwit touch… oh, and that most book sellers have demonstrated admirable qualities to me.
Not all. The occupation isn’t a definitive test.
king-cards
·1 year agoDon't wanna derail the thread so this is the last I'll say about it, but that's absurd. Ebay themselves don't even read these forums. 99.99% of people who buy on this platform probably don't even know they exist. If they do, they're on the Buyers board asking for help/looking up a specific issue. The Seller board is used almost exclusively to report on news and problems, there are not bored buyers trawling through looking for sellers to get upset at.
*casey*
·1 year agoThank you for explaining who uses the boards and how LOL
"I do miss those customers since switching to books, which generally have much older and whinier people buying them
"to selling books which has a lot of older and less internet-versed customers"
" there are not bored buyers trawling through looking for sellers to get upset at"
As your posts have become increasingly condescending towards some buyers, I'd like to reassure any
buyers reading here, this is NOT the way that other book sellers describe their clients.
This is:
davewil1964
I find book buyers, my exclusive clientele, to be very polite.
My last post on this thread so it can get back on track
king-cards
·1 year agoThere are virtually no buyers reading Ebay forums. Agree or not, it's simply an observation. Coming from selling trading cards, which have a younger interest group who understands the internet/buying online better, to selling books which has a lot of older and less internet-versed customers, the difference was significant and rather shocking when I first started. Books are certainly not as bad as other fields (cheap DVDs were by far the absolute worst), but I do get more problem customers with them compared to things I've sold in the past.
*casey*
·1 year agoking-cards
·1 year agoI can confirm that all my recent orders are showing correct dates. But all orders almost a week were showing Express Post estimated delivery times instead of the untracked times, so expecting more issues as those pass through the system.
Interestingly enough, none of my trading cards orders (the few I still get with my remaining stock) have seen any complaints despite also being affected by this issue. I do miss those customers since switching to books, which generally have much older and whinier people buying them.
twyngwyn
·1 year agoI have a 10 day handling time (since Covid) that has not affected my sales…..I’m so glad this might be ‘sorted’ for you
davewil1964
·1 year agoI find book buyers, my exclusive clientele, to be very polite.
*casey*
·1 year agop9games
·1 year agoSpoke to a surprisingly helpful support agent - John. He checked his internal systems and confirmed that this is indeed a known issue.
Whilst I was on the call and he was checking something I marked an order received a minute or two earlier as sent and confirmed it was showing a reasonable ETA of 7 to 10 days (untracked Auspost shipment). So the issue appears to have been resolved - kinda sorta. Orders that WERE impacted are not being updated with correct ETA's so I expect more of these INR claims.
I also mentioned to john (the support agent) that I chatted to an incredibly unhelpful ebay genius who told me it would take 2 days for an Ebay callback. He said was going to report that.
I take it all with a grain of salt -talk of reports and him monitoring the situation and calling me back proactively.... but we shall see.
king-cards
·1 year agoHappening here as well. Three INRs for Domestic Letter Untracked orders which showed the buyers delivery dates that would be optimistic even if the order was sent as a tracked parcel.
One was sent on 9th of May (as per my handling time) and showed an estimated delivery of 9th-13th of May. How on Earth does Ebay expect it to arrive on the same day it was shipped?
e_purchasing
OP1 year agoThis issue has been resolved now
twyngwyn
·1 year agoFrom the U.S. boards:
https://community.ebay.com/t5/Shipping/Estimated-Delivery-Dates-Become-Absurd/m-p/35074565
tictactop
·1 year agoI have started to receive complains and buyers opening cases due to this issue. Called eBay and was told by eBay rudely that I just have to resolve with the buyer myself, they dun take responsibility for that
springyzone
·1 year agoWow, that really does sound like a bad glitch.
Some sellers might post right at the start of their handling time but for those who don't, there could be some disappointed customers around. You'd think most would allow a day or two extra before opening claims. but you couldn't rely on it, I guess.
Mind you (and I say this as a customer, not a seller), I can see why some sellers may tick a box to indicate up to 10 days handling time as it allows a bigger window for Australia post to get it there, but I think any seller who believes that they could actually take 10 business days before posting is pushing their luck.
p9games
·1 year agoJust got hit by an INR.
item ordered Friday 9th
item posted Tuesday 13th (2 day handling time)
Ebay is showing an ETA of 13th to 16th. And allowing numpties to log INR claims.
Most of my customers are regulars and i don't anticipate dramas. The customer in question is new to me
I guess we'll see how the ebay support address it. Has anybody raised it with them and if so, what was the answer?
twyngwyn
·1 year agoIs this because the seller uploaded tracking?
I have 10 day handling time, since Covid......but I post the same day or next.
If I upload tracking, eBay assumes it has been sent....nothing the seller can do about it.....
I might upload tracking at midnight - that doesn't mean I've sent it...
Is this what you mean?
e_purchasing
OP1 year agoNo Seller had not uploaded tracking nor sent it yet
The site is calculating ETA wrong and displaying the incorrect info
If you have 10 days handling time, check what it states on eBay, then change it to 7 or 5 days, it will reduce ETA by 9 rather than 3 or 5
gutterpunkz05
·1 year agoSo what if he had posted on day 1 of his handling time. Because he has 4 days to ship, does not mean he can not post it at the earliest opportunity.