What I am to do in this situation? | Selling

hatsfromoz · 2023-05-31T05:55:53.712000Z

Hi all On 23rd May customer received an item and started a return as "change of mind". It was auto-approved by eBay.Today I received an e-mail from customer saying item has arrived to our PO box yesterday (30th May) and asked me to pick it up and process refund asap. No problem, I was planning to do so tonight. (I just picked it up and item is OK, no problem with customer). Sounds like an ordinary day Now, interesting parts starts.Soon after that e-mail, I received one from eBay about case being opened. Looking at the case, there is no reason specified and I am not able to respond as it is being reviewed by eBay. Ten minutes later case is closed, resolved in customer favor.I did ask customer and she said she never opened a case. Strange, so i contacted the e-Bay cusrious what is happening. After all, I have 3 business day to issue a refund on a return. It only "arrived" yesterday, so I should be OK processing it today. Representative was either unable to comprehend the situation or was actively unwilling to do anythingeBay told me- Customer opened the case (wrong, she did not!)- Case was opened on 23rd May (wrong -- return was on 23rd May, case was opened today and my seller dashboard says same)- I did not "made it right" (what was I supposed to do? Nnd I was not even given a chance to do anything about it) Now, when seller does a refund, eBay refunds seller fees. When case is closed in this manner, eBay is NOT refunding the fees. That whole thing makes me think there is a deliberate plot on eBay side to "steal" the money from sellers. Any suggestions on what to do or any thoughts are appreciated. Item was $60, so fees are around $10, but this is matter of principle. Thanks,Rudolf

Discussions

What I am to do in this situation? | Selling | eBay Australia