Why am I being charged for a refund?
Summary: natfow_64 initiated a discussion about being charged for a refund, expressing confusion and concern over this issue. lezned-toycollector responded, but the content of the responses isn't provided. It's implied there was some dialogue between these participants, with additional comments from twyngwyn, but the specifics of the conversation are not included in the details given.
I had an order come through while I was away. I assumed that the order would cancel before I could send the item, so I messaged the buyer to explain but didn't receive a reply.
They have now requested a refund and I am being prompted to process the refund, which of course I am happy to do, but Ebay is trying to charge me for the refund amount.
I never received any funds from this buyer, so why is eBay trying to charge me? Why aren't the funds just released back to the buyer?
lezned-toycollector
·9 months agoAny refund amount will be deducted from your available funds. If there aren't sufficient funds available to cover the refund, your payment method on file will be debited.
If, on the other hand, it's a cancellation request, the buyer's payment is returned and any associated fees are credited... meaning it's entirely cost neutral to the seller with no amount either received or payable. Although I can see how that might be confusing given their choice of wording is "Amount you owe"
natfow_64
OP9 months agolezned-toycollector
·9 months agoAre you checking your eBay account or your bank account for the buyer’s payment? You need to check the former. Have a look at what is showing in your payments summary. This can be found in My eBay >>> Selling/Sold >>> Payments >>> Summary
If the buyer hasn't paid, then there's nothing to refund... but if they have, your payments should be on hold. Your payment summary will confirm this. Have you actually received a payout for any of the 3 items you've sold?
The following URL explains why you have to add a payment method to your account.
https://www.ebay.com.au/help/selling/fees-credits-invoices/setting-changing-payment-method-fees-selling-costs?id=5205&st=3&pos=4&query=Setting%20up%20and%20changing%20your%20payment%20method%20for%20fees%20and%20selling%20costs&intent=managed%20payments&lucenceai=lucenceai&docId=HELP1632
natfow_64
OP9 months agotwyngwyn
·9 months ago