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toffiet02 · 2024-07-24T06:49:56.429000Z

These (2X For DEWALT 18V 5.0Ah XR DCB184 DCB184-XE DCB182 LI-Ion BATTERY PACK DCB182-XE) were sold to me with a five-year warranty, Yes that's right a 5 YEAR warranty, back in November 23. One has the life span of a fly ( about a day ) the other has been swatted, no life at all. I guess there is no more "LITHI" in the "UM". On 6 July 24 I sent the first message followed by another 3 over time. This mob obviously believes in the "silence is golden" theory. And their 5-year warranty is as useless as a chocolate teapot or fictitious. So, I contact an agent on the eBay thingy, now after explaining the issue, I am told to wait as they are very busy and might have missed my message. Fair enough, so I wait and still nothing. I figure not hearing anything I would go back to the eBay chat. Well, it does not want to know me about this issue at all. The item number I had to produce has been wiped and getting onto anything other than an automated mouthpiece has not been helpful. I think I should check out seller negative comments and there it is, problems with the same product, poor communication, slow or non-existent replies. and the list goes on. I'm glad I'm not hanging by the neck waiting for customer service from either seller or EBAY. This is what I am now considering, sending seller a message everyday for the next 4 years. What do you think?

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