Is there a higher level of support than the chat support? maybe a complaints team? | Share Community Platform Feedback

mmanbacards · 2023-08-14T12:38:31.112000Z

I sold an expensive item today, and wanting to make sure everything is above order i reached out the ebay standard supprt to make sure i was in order in terms of how i was sending and when i'll be paid. I had an agent tell me he was able to remove the pay hold before i sent out and then he transfered me to someone who wasn't across the issue. There's was some confusion so i asked to chat to a manager. I spoke to a manager who said if i send the items today then the funds will be released today, i wanted clarity and i asked him to confirm it which he was kind of vague with his wording but when i pressed him for a yes or no he said yes so i sent the item. Once the item was sent i reached back out to ebay who saw the managers promise, said he shouldn't have said that and that they won't release the funds. I'm hoping there's a team that will take ownership as i we are expected to in our listings and our promises when we make sales i will hope ebay will look to do the same and follow through on their promises.

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Is there a higher level of support than the chat support? maybe a complaints team? | Share Community Platform Feedback | eBay Australia