Formal Appeal — Suspected Fraudulent Return / Request for Executive Review

Dear eBay Customer Service,

I am appealing the decision to require a refund in connection with the following transaction:

• Item: Victron SmartSolar MPPT 250/100 TR Solar Controller Bluetooth

• Item number: 307097049649

• Buyer: kombixx

• Return deadline: 5 September 2026

My previous correspondence was rejected without addressing the central issue: I have provided photographs, identifying images, and serial-number evidence showing the genuine item that I dispatched. I have also raised a specific and reasonable concern that the buyer may return a different, damaged, counterfeit, incomplete, or materially altered item.

The issue is not simply whether a parcel is returned. The issue is whether the item returned is the same item that I sold and dispatched. Delivery of a parcel cannot, by itself, establish that the buyer has returned the correct goods.

I therefore request an immediate human review by a senior case specialist or the appropriate seller-protection/fraud-investigation team. Please do not treat this correspondence as a request to reopen the same automated decision without reviewing the evidence already supplied.

I request written confirmation that:

1. The photographs, images, serial numbers, listing details, and dispatch evidence will bereviewed.

2. Any returned item will be verified against that evidence before the refund is treated asfinal.

3. A parcel being delivered will not automatically be treated as proof that the correct itemwas returned.

4. I will be given a reasonable opportunity to report and evidence any discrepancyimmediately after delivery.

5. I will not be held responsible for a different, counterfeit, damaged, incomplete, ormaterially altered item.

6. The case will remain appealable if the returned item does not match the item originallydispatched.

If a parcel is returned, I will preserve evidence of its condition on arrival and document the unboxing, packaging, labels, serial numbers, identifying marks, accessories, and physical condition. My acceptance of delivery will not constitute acceptance that the buyer has returned the correct item, and it will not waive my right to dispute the return.

Please provide the reason for rejecting my previous reply and identify the specific evidence relied upon in deciding that the buyer’s return should proceed. If this matter cannot be resolved through seller protection, please provide the final decision and the applicable appeal route in writing.

This message is a formal appeal and notice that I dispute any refund or deduction based on the return of an item that does not match the genuine goods originally sold and dispatched.

Yours faithfully

Martin