Seller listed incorrect information and said she cannot resolve the issue
I recently purchased two clothing items as "guest" because I was overseas and ebay did not allow me to use my usual account. The seller was dishonest by advertising the items as a luxury British brand, but sent me items that were not that brand and far cheaper (with slight damage to one of the items; the sizes were also different). I contacted the seller multiple times (as she was not always responsive). She asked me to send the items back to her for a refund. I have now returned from overseas and this will cost me international postage fees (which is more expensive than the cost of the cheap items she sent me). I suggested either she cover the cost for shipping or I can accept a partial refund for clothing that I cannot wear. Has anyone had similar experiences?
sugar249
·2 years ago2 things.
If you had no response from the seller why didnt you go through the Ebay process of opening a case, then you needed have worried about the seller.
Its a bit rich you know wanting the seller to cover international postage, it isnt their fault you left the country.
3rd thing (yeah I said 2). If the clothing isnt suitable, why would you accept a partial refund, sounds like there is more to the story here. My mind is turning
ekwo9647
OP2 years agoThank you for your response.
I contacted ebay UK, who directed me to contact the seller first, and to post on the Community page in Australia to see if local members know any policies here or had similar experiences, before opening a case.
I may have suggested partial refund due to my lack of experience and knowledge about ebay policies. If you imply I have anything to gain, I don't. I paid AUD$76 for a Hobbs coat. I received a AUD$9 NOIX coat with a damage and not my size. I also paid AUD$68 for another Hobbs coat and received an item that was not my size and of a brand label that I cannot locate on the internet.
I understand my options are limited because it was an overseas purchase. I am simply seeking advise for options on whether I can minimise my loss before I likely have to donate the items to charity.
sandypebbles
·2 years agoNo
But then again I would never buy something, take it overseas and then send it back out my own pocket to a first unresponsive seller who then asked me to return it when they were dishonest in the first place
ekwo9647
OP2 years agoThank you.
I agree with you. The cost of international postage to send back the items is more than the worth of the items that were sent to it. It is not worth it, I may likely have to close the matter and accept the loss.
padi*0409
·2 years agoCease communicating with the seller and open a dispute with eBay's MBG. DO NOT close it until you are completely satisfied with the outcome. For an item not as described the seller must pay for the return.
https://pages.ebay.com.au/ebay-money-back-guarantee/
To find how to open a case as a guest use the link below.
https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065
Edit. G'day GP. Hmmm, a tricky one on the return side of it for the INAD - I guess the OP may have to cough up some of the postage. I wonder if it was one of our "Teflon" sellers ???
*sons_n_daughters*
·2 years agoThe items may not have been as described, so yes, the buyer is entitled to a refund, with return postage, but they bought the items while overseas and the seller would have posted to a "local" address, not overseas. The seller shouldn't have to then cough up for international postage because the buyer has changed countries before they realised there was an issue with the items.
ekwo9647
OP2 years agoThank you for explaining the situation to me.
gutterpunkz05
·2 years agoHi pady, yes unusual. I would think any claim lodged by the buyer, would have to be lodged with whatever countries ebay, they bought from as a guest, and any return postage label issued would be for domestic post in that country. Obviously the OP would not be able to use the supplied label and therefore would not have proof of return.
I could be wrong, but I think they are really up the creek.
From what I understand ebay au. was not involved in the original transaction, so I doubt they would be involved in any subsequent claim.
ekwo9647
OP2 years agoThank you. Based on your suggestion, along with suggestions of others, I will go back to ebay UK. If that doesn't work, I will just have to accept the loss.
ekwo9647
OP2 years agoThank you for the suggestion.
I don't think it was a Teflon seller.
gutterpunkz05
·2 years agoSo you bought the items while OS, and brought them back to oz with you, and expect the seller to pay for international post to have them returned. You are not entitled to international post from the seller, nor is the seller required to offer you a partial refund.
You may be entitled to a full refund, but the seller is entitled to have the goods returned to them.
ekwo9647
OP2 years agoThank you for explaining.