seller not posting item and holding onto refund
Summary: bertie_n_jeeves raised a concern about a seller not posting an item and holding onto a refund. padi*0409 and sandypebbles participated in the discussion, with contributions from countessalmirena, lezned-toycollector, and davewil1964, though their responses were not detailed. The issue seems to revolve around a request for resolution or advice on dealing with this type of seller issue.
Checked availability with seller for an item, confirmed within Australia, delivery 3-5 days. Purchased and after 6 days no contact, no tracking. Messaged seller and they agreed to cancel order and issue a refund. After 9 days still no contact or refund, left feedback to alert other buyers, had my feedback removed and moved the purchase to awaiting postage again. How long can they get away with this fraudulent act of holding onto money for an order they are unable to fulfil. eBay allows this to happen and ignores my request to investigate.
sandypebbles
·1 year agoDid you actually open an item not received dispute yet?
If you breach feedback rules and the seller reports that, or the eBay bots pick it up, yes it will be removed
What wording did you use to alert other buyers?
How did you request to eBay they investigate?
Have you indeed checked your funding source for the refund?
What was the item number?
*Edit*
Too slow me
bertie_n_jeeves
OP1 year agoYes, I have done all these things, correctly. As I enlisted the help of eBay for non delivery or tracking information following 7 days of no contact, they have now moved the item to again "awaiting postage". In total they have had my money since 28 September without posting or cancellation as agreed via our messages. The hamster wheel of money held by a seller unable to fulfil the order at all never mind within a timeline.
davewil1964
·1 year agoIf you open an item not received case it is automated. Did you escalate within the required time?
padi*0409
·1 year agoOpen an official dispute for Item Not Received under the MBG (see link below) IF the final ETA has passed.
https://pages.ebay.com.au/ebay-money-back-guarantee/
bertie_n_jeeves
OP1 year agoThank you for reply. I have/did open an official "item not received" after the seller agreed to refund after the delivery date had lapsed with non delivery or tracking information. They said that as it is their holiday period, it would be 4 days before the refund would be instigated as they were closed. I felt this to be a fob off and alerted eBay to non delivery and request to cancel the order. This morning, I am once again looking at eBay cancelled my request as the seller has placed "awaiting postage" on the listing. This is the hamster wheel.
countessalmirena
·1 year agoI’m a little confused. You say you requested cancellation - but that isn’t a refund request under the MBG.
Which did you do? Request cancellation OR raise an INR dispute?
lezned-toycollector
·1 year agoAnd therein lies the exact reason your feedback was removed. You breached the feedback policy - simples. It would have been picked up by the bots and removed within a few minutes.
Buyer-related transaction issues
We remove neutral/negative feedback when we can see that:
The buyer asked to cancel after placing their order