Hi, Please I need some advise on how to handle a buyer who received her item from Australian post, My item was well packed in very thick bubble wrap, used more than i should to be safe, The buyer got her item today and has sent me 2 pics of it being smashed from Australia Post, she has said its my problem, which to I think i have done the right thing, I don't have insurance and I am not a business, just selling my items of from a previous business i was in (ex Stock), I gave her 2 links for clai...

You could ask the buyer to take the item to a PO for them to determine if the damage was due to inadequate packaging. Given what you have said it is unlikely they will do so. Note: parcels need to be packed in order to withstand a 22kg parcel being dropped on them from waist height. Was this the case? Easy way - do as padi said, the result will be unlikely to be different. Further note: if you don't respond to a case within eBay timeframes you WILL get strikes against your account...

Damaged item NEED ADVISE PLEASE | Shipping

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Damaged item NEED ADVISE PLEASE | Shipping | eBay Australia