Return post labels - rip off
Summary: shineshoppe mistakenly entered the wrong size when selling shoes, leading to a refund request. The return process involved purchasing an expensive return label, but the package was sent using a cheaper option. shineshoppe inquired about obtaining a refund for the overcharged postage. davewil1964 suggested canceling the label within five days, but confusion arose about the correct procedure, with *casey* and e_purchasing providing differing advice. sandypebbles pointed out the error was not their responsibility, and shineshoppe sought guidance for the future.
I sold a pair of shoes and accidentally typed one of the sizes incorrectly so the seller wanted a refund which is fair enough.
I charged $15 to post. I had to purchase a return label at $17.78 but when collecting the shoes today noticed they were sent in a small post satchel which cost $11.70.
It doesn't seem you can get a refund although ebay would know how much was charged as the package had a tracking number. Does anyone know if you can?
The shoes were only sold for $12.50.
Lesson learnt. Not really worth the effort of putting low value items on ebay
sandypebbles
·1 month agodave gave you a factual response
What exactly were you wanting other members to say?
We are not responsible for you error, the postage price nor what the buyer did
shineshoppe
OP1 month agoI know I made an error but was hoping someone was kind enough to provide me with details on how I can receive a refund from ebay re them overcharging on a return postage label. When I purchased the label there didn't appear to be a option to make any changes. I have never had a return before so this process was new to me.
davewil1964
·1 month ago · EditedIf you are within the 5 day limit, cancel the return label you generated. The 'buyer' obviously used their own postage instead of the label you generated.
HOWEVER, what difference does it make? You were prepared to pay $17.78 to get a $12.50 item returned to you.
shineshoppe
OP1 month agoWow really helpful davewill1964 ... not !!!
e_purchasing
·1 month ago · Editeddavewill1964 has told you, exactly what I see - the buyer did NOT use your label and instead used and paid for their own return. If 5 days have not passed, cancel the label otherwise eBay will eventually credit the full $17.78 as the label was not used
shineshoppe
OP1 month agoThe returned package did have a label on it that looked like a return ebay label and I doubt the buyer would pay for it herself.
So looks like a return ebay label was used but ebay charged for a large satchel $17.78 but it posted in a small satchel. All I was asking was how to obtain a refund on the excess postage charge.
*casey*
·1 month ago · Edited"Cancel label within 5 days"
@e_purchasing
"otherwise eBay will eventually credit the full $17.78 as the label was not used"
Can you please post a link to this new information ? Thanks
e_purchasing
·1 month agoIt is just logic , eBay labels operate on a "pay on scan" system. If a label is not scanned, you don't get charged. The amount is likely on hold until it scans or x number of days
shineshoppe
OP1 month agoThank you :-)
Appreciate your help.
*casey*
·1 month ago · Edited@e_purchasing
I believe your information is incorrect.
An unused eBay label needs to be cancelled within 5 days to receive a refund.
Occasionally eBay 'may' make an exception to this if they're contacted through Customer Help.
Otherwise, eBay does not eventually refund the money.
sandypebbles
·3 weeks agoGreat advice telling people to violate policy
If a seller is on ‘free’ selling they are obligated to use eBay labels
How do you imagine people who follow your advice upload tracking if they do their own thing as you suggest they do? they can’t, hence cannot prove delivery if a buyer opens a dispute
fantastic1666
·3 weeks ago · EditedExcuse me but I choose how to pay for postage. Its my item(s) that I'm selling. I get to decide the postage cost not ebay.
They can send the tracking number to a buyer in ebay messages of course. I thought that was obvious.
How does having a QR code prove delivery? It doesn't hence its pointless. Why would a seller pay for something that isn't guaranteed? That is like express delivery. You pay extra to get it shipped faster but it won't necessarily be shipped faster. Therefore you are paying extra for nothing. Same as paying for a shipping label. You are paying extra for nothing. I can print it myself or write it out by hand.
The post office sticks a label on it anyway. Which you pay for at the post office. That is included in the price of the postage.
Why would I use a shipping label (which is paying ebay)? When I can just put a flat rate and pay for it myself and pocket the difference. If there's any.
twyngwyn
·3 weeks agoI want to do my own thing….so I have a store