Signature on delivery problem
Summary: ljbale shares their frustration on the eBay forum about small, inexpensive items they purchase requiring a signature upon delivery, resulting in a lengthy trip to the post office. They note that this issue does not occur with purchases from Amazon or Aliexpress. sandypebbles and twyngwyn engage, with twyngwyn asking if ljbale lives in a rural area, which they confirm. e_purchasing and lezned-toycollector debate logistics regarding carriers and Australia Post's policies. ljbale expresses disappointment at the lack of resolution and considers ceasing eBay purchases. The conversation broadens with other participants sharing their experiences and insights on drop-shipping and postal practices on the platform, leading to discussions about eBay's support (or lack thereof) for problematic seller practices.
Hi Ebay Forum peoples,
When I buy something small and inexpensive from ebay it always ends up at the post office requiring a signature for collection. Its annoying and for me it's a 30 minute drive in each direction and it must be collected during business hours. I always check the postage to make sure it says standard untracked post and I have my preferences set with a note to leave it in my letterbox.
So I recently contacted a seller when this happened again and the said:
"The order was shipped using the standard postage service as described in the listing. Unfortunately, due to a technical/delivery issue with the shipping company, Australia Post was unable to complete the delivery directly to your address and the parcel was therefore made available for collection at the local Post Office. Australia Post does sometimes redirect parcels to a Post Office when direct delivery cannot be completed.... However, this was an issue with the carrier's delivery process and was unfortunately outside our control".
I asked them who the shipping company was and they said it is iMile. Interestingly for me I have discovered that iMile are successfully delivering small low cost items to my letterbox when purchased from Aliexpress so I am assuming it is something to do with eBay's automatic postage conditions.
I never have this problem with Aliexpress or Amazon. This has been happening for a while now. I had given up buying from ebay because of this but gave them another go recently but I wont be trying again for a while. It's just too much hassle for small low cost items.
Luke.
sandypebbles
·2 weeks agoThe bot above should be pointing out how eBay protects and supports drop shipping and supports dangerous products/items being sold by refusing to remove these items despite the fact they are all against eBay policy, which eBay PRETENDS to enforce for 'safety'
sandypebbles
·2 weeks ago@ljbale Totally agree
eBay fully supports these scammers and no matter how many policies these scammers breach, when reported, eBay say they are not breaking any polices
One such seller posted on here recently, wanted to know how they can keep doing what they are doing (drop shipping, search manipulation, items they are not authorised to sell, the list goes on) BUT be paid 'instantly instead of having holds on funds, 100% supported by eBay who provided pretty much 95% of this scammers positive feedback (eBay automated feedback)
They go out of their way to make sure these scammers keep on scamming
ljbale
OP2 weeks ago@ casey Thank you for this. This helps me understand what's happening. It's a shame those sellers aren't weeded out from Ebay. It ruins it for everyone.. Thanks again.
*casey*
·2 weeks ago · Edited@ Luke
When you buy from Amazon or Aliexpress, the items are no doubt posted and delivered to you directly from A or A according to the postage option offered.
eBay items are sent by individual sellers who set their own postage options.
Sellers trying to protect their own feedback .
"It might be because its coming from China"
But the eBay items are advertised as being in Australia !
Looking at some of your past sellers, they're 'pretending' the items are in Australia.
They're Chinese dropshippers, they have multiple IDs, they lie and cheat, to the detriment of good, Australian sellers !
Many of the buyers won't receive their items at all.
eBay boosts their feedback and % with automated positive feedback.
Always look at all of the seller's feedback before your purchase.
Always look at where the seller is registered before you purchase.
It's shown at the top of their feedback page or their About page.
Look at the delivery date timespan as that's often longer than the usual postage within Australia from a seller to a buyer.
I honestly think that if you look for Australian sellers with good feedback you'll have less problems as although I can't guarantee it, I think you'll find that they'll usually post using the delivery option shown on the listing.
ljbale
OP2 weeks ago · Edited@ casey and @ Clickbargains The problem is that as a buyer, we see a cheap small item on ebay with standard untracked postage and we assume it will land in our post box like every other small parcel. But for some reason, it doesn't happen with ebay purchases. It might be because its coming from China but my experience is that when I buy something from Aliexpress it does end up in my letterbox, so it makes me (and others I'm sure) not want to continue to use ebay anymore. The trip to the post office is just too inconvenient. And messaging a seller prior to purchasing cheap small items is a pain too. It's easier just to check Amazon or Aliexpress, press the buy button and move on. I would think that good Ebay sellers would be concerned that people are turning their backs on Ebay because of this. The last thing I had to go to the post office for was definitely small enough to fit in my letter box. 10 small Microfiber wipes for my reading glasses.
clickbargains
·2 weeks agoMy experience has been that some sellers choose “untracked letter post” because they are actually drop‑shipping from overseas, most commonly China. After several days they add a tracking number — usually once the item reaches Australia — which gives the impression it was locally posted.
Only items that physically fit within Australia Post’s letter‑post requirements can be sent as untracked letters. The envelope can be large and preferably cardboard, but it must not exceed 20 mm in thickness. Anything thicker must go as a parcel and cannot be sent as untracked letter post.
At Clickbargains we sell items such as camera lens caps and filter adapter rings, which legitimately fit within the letter‑post size limits. Although these items are manufactured to order in China, we never list them until stock is physically in our Tamworth location. All such orders are posted directly by us using standard stamps, because eBay’s postage system does not generate labels for letter‑post items.
davewil1964
·2 weeks agoI buy prepaid envelopes, which are good for 500g, and I use a lot of them, and I'm not a dropshipper. No market for used dropshipped books
twyngwyn
·2 weeks agoMe too
clickbargains
·2 weeks agoPresumably you indicate your method of posting is by Australia Post Satchels which people know are tracked. Australia Post will usually leave items in a safe place and their delivery people take photos as proof of delivery if the items were sent by parcel post. Letter post items are left in letter boxes.
Satchels are not "signature on delivery" and so they are not sent to Post Offices.
My point was that sellers should not list their type of delivery as "untracked letter post" for items thicker than 20cm which cannot be posted by such letter post that usually just needs one to three $1.70 stamps.
clickbargains
·2 weeks agoWhen some of your items are not over 250gm I recommend using your own large cardboard or strong paper envelope and three stamps:
Large letter (250g) Up to 260 x 360 x 20mm Up to 250g $5.10
Otherwise, up to 500gm will be $8.50 in your envelope (or $8.80 in a prepaid envelope) unless it fits in a prepaid C5 envelope (169mm x 229mm @ $4.30) but these are flimsy and don't seal very well.
If under 125gm use your own very large envelope ...
Large letter (125g) Up to 260 x 360 x 20mm Up to 125g $3.40
I just buy cardboard envelopes of various sizes from eBay sellers and use stamps.
davewil1964
·2 weeks agothicker than 20cm
20mm
I use prepaid envelopes, tracked and untracked. Few of my books, packed, are under 125g and it's not worth the hassles of using my own envelopes and stamps to save a few cents.
I've been doing this for a couple of decades and know what works for me.
Satchels can also include signature on delivery, but AP generally ignores such instructions.
clickbargains
·2 weeks agoYou can save more than a few cents if under 250gm - $5.10 rather than $8.80
Large letter (250g) Up to 260 x 360 x 20mm Up to 250g $5.10
lezned-toycollector
·2 weeks agoSo did you not bother to read Dave's post at all... or are you actually advising him to commit fraud by misrepresenting 251-500g letters as 126-250g letters???
davewil1964
·2 weeks agoI use c5 envelopes, which are good for 500g. They cost significantly less than $5.10 and come with the envelope supplied.
*casey*
·2 weeks ago · Edited"My experience has been that some sellers choose “untracked letter post” because they are actually drop‑shipping from overseas, most commonly China. After several days they add a tracking number — usually once the item reaches Australia — which gives the impression it was locally posted"
100% agree clickbargains.
This entire thread has pretty much been about iMile , Aliexpress and a high number of the OP's feedback is from Chinese dropshippers.
countessalmirena
·2 weeks agoReply vs Comment: what a mess
This thread is a superb example of how confusing, messy, ghastly and time-wasting the new board layout is.
Anyone using the Reply option repeatedly is being forced into creating ever-narrowing slithering snakes in terms of format, to the point that the discussion becomes unreadable for all practical purposes.
It also puts those thin writhing tangled mess of asps out of order to the discussion as a whole. For a reader to find a new reply requires a Where’s Wally? approach and some paracetamol.
Solution
Therefore — as it’s useless expecting eBay to fix this ridiculous mess — please please PLEASE help to keep discussions coherent and perspicuous by using the Comment button, not Reply… at least for the most part.
The Comment button looks like this:
The Reply option looks like this:
I’m using reply below a single post in other threads for the purpose of a short comment pertinent to a single reply, where I anticipate no additional replies will be needed or made. But in general I avoid the Reply button.
Directing your post to specific individual or post without using Reply?
To address another poster directly in your comment, you can use the @ button and address the poster by their username. (Or just use the username.) We can also quote from a specific post if we want to show exactly to what we are referring in a comment. By using the Comment button, at least posts will follow chronologically and thus save many a headache.
Disclaimer
I’m not an eBay representative, nor am I a board moderator. But holy eel on a duck, this thread is more tangled than a politician’s speech when trying to deny corruption!
mod-jean
·2 weeks ago · EditedHi everyone,
We've noticed that numerous discussions within this thread have become both heated and off-topic. Whilst we welcome healthy debate, the community guidelines require discussions to remain respectful and on-topic.
Thank you!
twyngwyn
·2 weeks agohttps://share.google/rxwGL6aQAn2gdOTEK
ljbale
OP2 weeks agoSeems they have bad reviews but I believe AliExpress uses it and anything I purchase from them arrives to my letterbox without any issues at all. This is what I dont get. So it must be the way most sellers set up the postage instruction labels or something, which isn't aligning with the shipping shown for the product being advertised. It's a shame because buying things on ebay is good but this delivery problem will be putting a lot of people off it.
teapartydelights
·2 weeks agoHi Luke. I post my papers Australia Post Registered Post with tracking number as I can then use a sturdy Envelope with tracking at a reasonable price through Australia Post. I do announce on my site that is the postage used. I can understand your problem if you are not home when it is delivered. Other postage for letter post up to 500g is not suitable for papers to be sent so no damage in transit. I will not send my items without tracking as have had problems in the past. Maybe just contact the sellers beforehand and maybe they can accomodate your problem.
ljbale
OP2 weeks agoThanks mate. Yes, I did contact the seller prior to purchasing about a year ago and still encountered the same problem. I recall that seller blamed Aust Post on that occasion, and I did complain to Aust post who told me it wasn't their fault it was the seller's fault. I don't know, it seems to be the way the seller sets up the labling or something but I don't really know. I would assume if the item says standard post and it is a cheap small item it would just end up in my letterbox like it does with AliExpress and Amazon and anything else I purchase online. It's strange. I have never really every sold anything on Ebay so im just looking at it from a buyers perspective.
e_purchasing
·2 weeks agoThe carrier would have to be Aust Post and only them as Aust Post will not accept parcels for people to collect from them that come via 3rd party carriers such as imile, Couriers Please, Aramex etc
Furthermore, it is the seller and not eBay that controls how it is sent in a majority of instances especially for items under $20 so it has nothing to do with eBay.
This sounds more like a china post item which only get to an LPO for collection in rural areas.
I'm also pretty sure that letters are now delivered every 2nd or 3rd day in rural areas by Aus Post so not sure how you are getting letters daily.
You obviously have to go to town at least once a week to do your grocery shopping so plan to collect any mail at the same time. Post offices keep items for at least 2 weeks so I see no problem for you.
lezned-toycollector
·2 weeks ago · EditedThe carrier would have to be Aust Post and only them as Aust Post will not accept parcels for people to collect from them that come via 3rd party carriers such as imile, Couriers Please, Aramex etc
That's incorrect information. All one needs to do is upgrade to "PO Box Plus" and they can receive up to 50 items per year from courers other than Australia Post and StarTrack. That aside, iMile most definitely deliver to Australia Post outlets - without the PO Box Plus upgrade.
e_purchasing
·2 weeks agoThat is an add-on service for standard PO Box holders. The OP's scenario was not delivery to a PO Box.
No, Australia Post outlets do not accept third-party courier deliveries unless you use a paid PO Box Plus account.
Private couriers do not pay Australia Post to handle, store, or log their items inside local outlets. If a private courier attempts to deliver a parcel addressed directly to a Post Office street counter or a free Parcel Collect ID, the staff will turn the driver away, and the item will be sent back to the courier's local delivery depot.
lezned-toycollector
·2 weeks ago · Edited@e_purchasing
Sorry, but you can try to dispute the facts all you like - regardless, you're still 100% incorrect. iMile most definitely deliver to Australia Post outlets WITHOUT the PO Box upgrade.
You made a blanket statement that AP won't accept parcels from couriers. My reply to you was pointing out that the information you provided wasn't at all accurate. Besides that, the OP's scenario involved iMile - which I also addressed.
Please do some research before posting misinformation here based solely on your opinion, or whatever you may have read or been told at some stage.
ljbale
OP2 weeks ago · Edited...
*casey*
·2 weeks ago · Editedljbale
"I have not posted any misinformation!"
"This forum is obviously not interested in helping users with their ebay experiance"
The forum has recently changed to this TRULY AWFUL new layout.
Our posts on the old forum used to automatically include the user name of who we were replying to.
The post currently above yours wasn't replying to you, it was to e_purchasing
We're all interested in helping other users with their eBay experience
ljbale
OP2 weeks agoOk. sorry. I stuffed up there. thanks for letting me know. I'll edit that if I can.
sandypebbles
·2 weeks ago · EditedKindly don't blame other members for what was done to our forum. We are not responsible for the trash set up that no longer shows who was being replied to, nor that replies are often less pending for hours while the mods are busy protecting the spammers who take over the forum
This is not our REAL forum, it is a trash excuse that is not even the tiniest shadow of what our REAL forum was, that is on eBay and Bevy who took over and kicked out everything that was good
The reply you took so much offense at was not even in reply to you, it was in reply to e_purchasing
But since you feel people here are not interested in helping, feel free to jump in on any of the members posts who are having issues and provide them with the help we are apparently not providing
ljbale
OP2 weeks ago · Edited@sandypebbles You haven't positively contributed to the discussion at all. let us get to the bottom of the problem please.
e_purchasing
·2 weeks ago@lezned-toycollector
https://auspost.com.au/content/dam/auspost_corp/media/documents/mypost-consumer-deliveries-terms-of-use.pdf
Section 2.4
There is no 3rd party local carrier that is paying Aust Post to accept parcels on their behalf and process for them and post staff have been instructed to reject any attempts UNLESS the recipient is on the PLUS programme. Now some smaller outlets may turn a blind eye for a regular customer but that is outside of the core national policy which my statement applies to. Mine is not the misinformation but yours is.
lezned-toycollector
·2 weeks agoWell you'd best get onto Australia Post and tell them to stop accepting deliveries from iMile simply because you don't think they should.
I've posted the facts, and nothing but the facts. Please stop posting incorrect information.
You can try to justify your opinion in any way you choose - but doing so doesn't make your opinion correct.
So for the third time now, iMile delivers to AP outlets - end of story. In fact, I received one parcel on Friday and another today which were both delivered to the Post Office by iMile - and I don't have PO Box plus.
The courier even uploaded photographs of the parcel, the counter and the door at point of delivery (pictures of the actual Post Office).
So it's extremely obvious that iMile delivers to AP outlets - or are you trying to tell me that I didn't actually receive those items which I personally collected over the PO counter?
e_purchasing
·2 weeks ago1-you would have provided the LPOs address for delivery
2-you have a prior agreed arrangement with the LPO
I stated facts and provided supporting facts via Aust Post documentation
Claiming the exception as the rule is misinformation and not the other way round
If I purchase something from you for delivery via COURIER to a local post office near me. If I am wrong, then you get a sale and good feedback. BUT! if I am right according to the documentation, you will get an INR claim and negative. Tell me what to purchase?
ljbale
OP2 weeks ago · EditedThe Postie definitely comes every day, and the town I work in is in the opposite direction making the trip about 50 minutes each way from that town to the other.. I suppose it's the sellers using Ebay not choosing the correct delivery options for low cost small items. Either way it only happens with my Ebay purchases, so I will just have to give up on it. AliExpress and Amazon don't have this problem, whatever the hell it is..
twyngwyn
·3 weeks agoAre you rural? What is your postcode?
ljbale
OP2 weeks agoWe are classified as rural but it's a built up area. We have letters delivered every day and packages arrive without issue from amazon and aliexpress and any other standard package is just dropped in my parcel box. But ebay purchases always end up at the post office. It's a nightmare because the post office is closed on the weekend and it's hard to get there during the week because we're at work. I just ordered a packet of glasses wipes from Ebay worth about $4 and again it required a signature at the post office, making it very hard for me to actually get. I chatted online with someone from ebay yesterday who insisted it's the seller's preferences that cause this problem. I don't know, this always happens to me with Ebay purchases.
twyngwyn
·2 weeks agoI gather then, that you are regional? Maybe check with the seller, if they are able to send, as you would like??
ljbale
OP2 weeks ago · EditedYes. I am regional. I dont know why that would matter though. The problem only occurs with Ebay purchases. I always check the listing before I buy anything. The listing will say "Standard untracked postage" I did check with the seller and they told me it was a problem with iMile.
gutterpunkz05
·2 weeks agoMake an official agreement with your local postal agent and or your local delivery contractor. Permit them to sign on your behalf and leave items requiring a signature in a designated place.
ljbale
OP2 weeks agoI'll look into this but it's not ideal. I still want to be able to sign for really important stuff. Thanks though, this is a useful comment.
sandypebbles
·3 weeks agoThere is really no need to tell other members you are not going to use eBay for a while
And if you are happy with a king of scammers site like Aliexpress, hey, good luck to you
ljbale
OP3 weeks agoHave you got any input to the actual issue or have you just commented to tell me off and make me feel stupid for using another market place? I can't see a problem with telling people I won't be using ebay for a while because of this. I like using ebay but it's just too inconvenient with this delivery issue. It would be in Ebay's best interest to help with this but they seem to be hard to contact so there is no choice but to go elsewhere..