Hi everyone, I’m an Australian eBay seller and I’m looking for advice from other sellers about a buyer dispute. I sold a USB drive containing Batocera. The original listing clearly stated that the product was Batocera on a USB drive and specifically stated that no games or ROMs were included . After purchasing the item, the buyer requested that games/ROMs be included. This was not part of the listing or the purchase. The buyer has now opened a return/dispute claiming that the item does not match the description . However, the item I supplied is what was advertised, and the listing clearly stated that no games were included. I have screenshots of the original listing and the buyer's messages showing what was requested. I have also reported the buyer's conduct through eBay. I’m concerned that I could lose the sale proceeds even though I supplied the product that was actually advertised. What would you recommend I do at this point? Should I appeal the case, provide the listing and buyer messages as evidence, or take any other steps? I’d really appreciate advice from experienced eBay sellers who have dealt with a similar situation.

I am trying to list my canvas wall arts for sell. I am choosing it under Home & Garden category > Home decor then posters & prints. These wall arts can be bought in different sizes and frame options. I can't seem to see any variation editing tool while listing. I am using business listing tool. On youtube videos, i see the option "variations" but i can't see while try to list. And i am also choosing "Buy it now" not "auction". can somebody help ?

I am currently on a seller Pro Basic plan and my seller level is "Top Rated". All my listings have 30-day returns, same day shipping or 1 day handling time and free express shipping. I have a return rate of 0.47% and, as far as I can tell, I have done everything required to have eBayplus listings. Though still not enabled. The "Help" tab is absolutely useless in this instance and gone are the days of customer service humans on a phone, so I was hoping someone here could guide me in the right direction?

The store I work for is being targeted by Ebay's ridiculously dumb AI and hundreds of listings have been taken down for "single use plastic policy violations". What sort of things? Porcelain cups, saucers and plates Stainless steel cutlery Polycarbonate ingredient/food storage containers Sugarcane/bagasse containers And here's the real kicker... Paper straws. We appeal the false violations which takes days to process. If the appeal is successful the item is made available again only for it to be taken down again within 24 hours! The customer service reps we've spoken to (over a dozen different people at this point) can see the reports are wrong and help to get items back online but once again they're taken down again because nobody is able to fix the underlying issue - the AI system checking items is fundamentally broken and shouldn't be used. Is there any hope for someone who can help seeing this post and following it through to a positive outcome?