topic Re: Opinions needed re customer service in Community Spirit

Opinions needed re customer service

superscanner4 — Tue, 19 Mar 2013 00:12:31 GMT

I'm probably going to leave someone a neg (on another site, not ebay).

Please tell me exactly, and literally, how you as a buyer, should interpret this store policy:

"International shipments can take anywhere from one to four weeks."

Re: Opinions needed re customer service

the_hawk* — Tue, 19 Mar 2013 00:18:44 GMT

very simply if you are in a different country delivery can take from 1 to 4 weeks.

No different from buying from HK on ebay, most take 3 weeks and I believe Canada is also very slow.

It has nothing to do with the seller, its the postal service in that country.

If your not happy with waiting 4 weeks for something then buy from an Oz seller and get it in 7 days, simple really

Re: Opinions needed re customer service

latina4621 — Tue, 19 Mar 2013 00:19:34 GMT

Exactly that postage can take anywhere from 1 to 4 weeks. to arrive.

Re: Opinions needed re customer service

freakiness — Tue, 19 Mar 2013 00:25:20 GMT

I'm probably going to leave someone a neg (on another site, not ebay).

Please tell me exactly, and literally, how you as a buyer, should interpret this store policy:

"International shipments can take anywhere from one to four weeks."

I'd take it to mean international parcels can take anything from one to four weeks to arrive.

Although, it reads like they take one to four weeks to post the items.

Re: Opinions needed re customer service

purple_haize — Tue, 19 Mar 2013 00:35:57 GMT

It will take 1 to 4 weeks to arrive.

Re: Opinions needed re customer service

purple_haize — Tue, 19 Mar 2013 00:39:07 GMT

No different from buying from HK on ebay, most take 3 weeks and I believe Canada is also very slow.

My daughter bought an item on another site last nov. 2012, it was coming from Canada, she got it today...........has taken 4 months to get here.

Never buy from Canada!

Re: Opinions needed re customer service

the_hawk* — Tue, 19 Mar 2013 00:51:02 GMT

I have heard Canada post is really bad but that sounds like it was sent sea mail.

I have recently bought an item from the US, it was a reasonable size parcel, it took 6 days from day of order with registered post to my hands.

I had a 12kg parcel for Syd to Ade ordered before lunch Tues delivered Fri lunch.

Re: Opinions needed re customer service

moonlyte — Tue, 19 Mar 2013 00:53:54 GMT

If I was to sell internationally, I'd use the line "Please allow up to 8 weeks for delivery".

Sometimes OS sellers use sea shipping to keep postage costs down, particularly for large bulky items, and it takes months to arrive.

Re: Opinions needed re customer service

debra9275 — Tue, 19 Mar 2013 00:57:11 GMT

I wouldn't be leaving a seller a neg for that. They've put that in their listing so that their buyers are aware of the time range for international shipping. It's not a store policy. No matter how quickly they post your item, it's still going to take a few weeks to get here

As everyone else has said OS post does take much longer than local post and also has to clear customs here. Sometimes parcels are sitting in our customs depot for awhile before they are processed.

Re: Opinions needed re customer service

j*oono — Tue, 19 Mar 2013 01:06:43 GMT

Exactly as everyone else has said but I'm thinking that you have contacted them and they are now saying it takes one to four weeks to be posted by them.

Kind of the opposite of dropshipping, perhaps they are waiting for the order to arrive from their supplier so that they can send it to you.

Re: Opinions needed re customer service

the_hawk* — Tue, 19 Mar 2013 01:08:00 GMT

I wouldn't be leaving a seller a neg for that. They've put that in their listing so that their buyers are aware of the time range for international shipping. It's not a store policy. No matter how quickly they post your item, it's still going to take a few weeks to get here

As everyone else has said OS post does take much longer than local post and also has to clear customs here. Sometimes parcels are sitting in our customs depot for awhile before they are processed.

Yes customs can also be a big variable depending on whats going on at the time and how interested they are in what maybe in your package.

I have bought hundreds of item from China, US, UK and Malaysia and have never had a package opened for inspection by customs yet a friend has had about 25% of his opened by customs. and the strange thing is many of the items are very similar.

Re: Opinions needed re customer service

**meep** — Tue, 19 Mar 2013 01:27:30 GMT

No different from buying from HK on ebay, most take 3 weeks and I believe Canada is also very slow.

My daughter bought an item on another site last nov. 2012, it was coming from Canada, she got it today...........has taken 4 months to get here.

Never buy from Canada!

I have bought from Canada. Received quickly.

Re: Opinions needed re customer service

purple_haize — Tue, 19 Mar 2013 02:14:33 GMT

I have bought from Canada. Received quickly.

This wasnt through ebay and it took 4 months.........

Even Hawk says items coming from Canada are slow.

Re: Opinions needed re customer service

**meep** — Tue, 19 Mar 2013 02:41:27 GMT

I just wouldn't go as far as saying "Never buy from Canada"

According to Canada Post, it should not take that long. Mine arrived within those guidelines.

Re: Opinions needed re customer service

izabsmiling — Tue, 19 Mar 2013 02:50:41 GMT

I wouldn't leave a neg if it is longer than the 4 weeks.More relevant would be the length of time it took for it to be posted after payment .No one can control how long postal services takes to get an item to it's destination.

I think Meep was just saying that it doesn't always take months as some have seemed to suggest ?

Perhaps that may have been a Christmas and/or customs delay and/or due to when it was actually posted ?

Re: Opinions needed re customer service

purple_haize — Tue, 19 Mar 2013 02:56:58 GMT

posted on the 5th nov. 2012 from Canada......arrived at my address 19/3/2013.

No, wasnt at customs..........that had been checked out......

No, wasnt Christmas.

Wasnt bought off ebay.

Re: Opinions needed re customer service

izabsmiling — Tue, 19 Mar 2013 03:08:27 GMT

http://canadaonline.about.com/od/postalservices/a/holiday-mail-deadlines-international.htm

Canadian Holiday Mail Deadlines - 2012Canadian Holiday Mail Deadlines for International Destinations

Australia Surface Mail (parcels) 1st October 2012

Re: Opinions needed re customer service

purple_haize — Tue, 19 Mar 2013 03:43:16 GMT

It wasnt posted at Christmas..........it was post from Canada early Nov. it is on the post mark.............

It wasnt a xmas present, was an item bought from another site in Canada........anyway it is here now........

Re: Opinions needed re customer service

izabsmiling — Tue, 19 Mar 2013 04:30:38 GMT

http://www.canadapost.ca/cpo/mc/business/productsservices/shipping/shippingdestinations.jsf#International

Superscanner the Canada Post site may give you an idea of estimated delivery times

Re: Opinions needed re customer service

aspie*mum — Tue, 19 Mar 2013 05:29:06 GMT

I bought 2 pairs of shoes for my daughter. One pair from the UK arrived in a week. The other pair from QLD took 2 weeks to arrive - BOTH posted the same day.

Please explain?