topic Re: Any Land Line Telephone experts here? in Community Spirit

Any Land Line Telephone experts here?

janeababe — Sat, 22 Jun 2013 22:47:16 GMT

We have a weird thing happening at our place atm.

Our telephone and internet is accessed through a *splitter* box type thingy that connects into the telephone wall socket.
Our phone went *out of service* on Friday, but yet we still have full internet service. ADSL2.

We tried plugging the phone line direct into the wall socket - nothing.

We tried connecting another phone - nothing

We don't get a dial tone, what it sounds like is that the line is open, kind of like a shssshhhhhhhing sound.

We are with DODo, they don't know what it is but we are not on the 2wk waiting list for it to be *investigated* (sigh!)

If we use our mobile to ring our landline, we can hear it ring from the mobile, but not actually ringing on the receiving end!

Too weird!

can anybody here shed me any light?

I hate not having a phone, as our mobile coverage here is very low, not reliable for making a call 😞

Re: Any Land Line Telephone experts here?

janeababe — Sat, 22 Jun 2013 22:52:03 GMT

We are with DODo, they don't know what it is but we are not on the 2wk waiting list for it to be *investigated* (sigh!)

should read DODO and NOW on the 2wk waiting list....

Re: Any Land Line Telephone experts here?

kengillard — Sat, 22 Jun 2013 22:57:21 GMT

Oh oh! Hope it's not Dodo......we've just signed up with them:|:|

Re: Any Land Line Telephone experts here?

janeababe — Sat, 22 Jun 2013 23:05:24 GMT

Oh oh! Hope it's not Dodo......we've just signed up with them:|:|

We have been with them for a few months now. They have been great, but since they rent their use of the Telstra line, any repairing is a waiting list...that's why their costs are down.
other than that, I have had great customer service with them.

🙂

Re: Any Land Line Telephone experts here?

precious_bear — Sat, 22 Jun 2013 23:15:41 GMT

Janeababe, I had what sounds like exactly the same thing happen at my place in the northern Adelaide suburbs a couple of weeks ago. I'm with iinet (AAPT) and was told it would be up to 2 weeks. I asked them to revisit this, as my elderly mum lives next door and was also affected, and I was going away the next day for 10 days and didn't want her without a phone.

They rang me back a few hours later, it was actually a line problem, Telstra were onto it and it was fixed the next day.

Hope you have a similar experience!!

Precious :-x

Re: Any Land Line Telephone experts here?

foxette-in-sox — Sun, 23 Jun 2013 00:18:22 GMT

Jane,I'm with Optus & had exact same problem-just one of many :_|

Anyway,what the tech guy said was that it was a problem in the junction ? box ie some idiot had melted something (can't remember what it was called) & the metal drips had gone onto my line.He said it was amazing I had internet access & even more 'amazing' that the person didn't see what was clearly visible to him.

Oh & I only had to wait about 48hrs maximum & no special circumstances,that is just standard apparently.

Re: Any Land Line Telephone experts here?

cosmosgrove — Sun, 23 Jun 2013 00:21:02 GMT

Yep same thing happened here, it was a Telstra problem. The simplified version is your phone line needs two wires coming in but your adsl can run on one only. Your second wire is probably stuffed.

Re: Any Land Line Telephone experts here?

cherry*135 — Sun, 23 Jun 2013 01:12:44 GMT

Unfortunately the terms and conditions of your service with dodo, include up to a 2 week wait for repairs of any faults in your line.

Other providers also use Telstra lines, but they don't have a long wait period like that.

Re: Any Land Line Telephone experts here?

freakiness — Sun, 23 Jun 2013 01:30:56 GMT

Our phone line was crap before we got the NBN.

It regularly behaved as you described.

Now I use VoIP for all landline calls and never have any issues like I did with the old phone line.

Re: Any Land Line Telephone experts here?

janeababe — Sun, 23 Jun 2013 04:43:46 GMT

well, seems as though it could be quite common then, although I have never experienced it before.

Thanx folks.

will just have to wait until its fixed now. B-)

Re: Any Land Line Telephone experts here?

monman12 — Sun, 23 Jun 2013 05:35:20 GMT

At a distance it is hard to diagnose.

With Internet being OK and "noise" on your phone I would immediately suspect the ADSL splitter filter. This unit splits the telephone line signal into a high one for Internet stuff, and a low one for the telephone. Plugging directly into a wall socket will be of no help, you need the filter/splitter, and connections to it to be the right way round. (make sure all other phones and connections in house are unplugged when checking) Try your filter in a friends house. Next check would require a couple of instruments though, so I stop here.

Even with phone just shshhhhhhing try dialing 12722123 which tells you the number you are calling from, and is thus a check of whether out/back is working.

Re: Any Land Line Telephone experts here?

krazy.kiwi — Sun, 23 Jun 2013 11:44:58 GMT

I used to build telephone exchanges.

I believe you are still connected to the exchange - the side tone or shhh noise indicates this. I believe something has happened in the exchange so you will have to wait for it to be looked into.

But I have no experience with ADSL, so try what John suggested first.

Re: Any Land Line Telephone experts here?

daydream**believer — Sun, 23 Jun 2013 23:26:23 GMT

i left dodo because their service sucked.

Im with iinet now.

I do have internet problems buts it all to do with telstra lines problems and telstra wont fix it. My phone and internet cut out if we get a lot of rain and my internet cuts out when my phone rings.

Apparently my lines need replacing but they wont do it as its not my areas turn yet

Re: Any Land Line Telephone experts here?

daydream**believer — Sun, 23 Jun 2013 23:27:45 GMT

At a distance it is hard to diagnose.

With Internet being OK and "noise" on your phone I would immediately suspect the ADSL splitter filter. This unit splits the telephone line signal into a high one for Internet stuff, and a low one for the telephone. Plugging directly into a wall socket will be of no help, you need the filter/splitter, and connections to it to be the right way round. (make sure all other phones and connections in house are unplugged when checking) Try your filter in a friends house. Next check would require a couple of instruments though, so I stop here.

PS

Even with phone just shshhhhhhing try dialing 12722123 which tells you the number you are calling from, and is thus a check of whether out/back is working.

i was told to replace my splitter as well, but it made no difference.

My phone makes heaps of static noise

Re: Any Land Line Telephone experts here?

freddie*rooster — Mon, 24 Jun 2013 00:30:00 GMT

I had ADSL drop out's recently, plus static on the phone line, after many calls and complaints I contacted the TIO who gave them 10 days to have my complaint fixed. They sent me out a new modem, still didn't fix the problem.

A Technician was sent out, he done several tests then came to the conclusion the fault was with my phone cable into the wall socket, but *grin* out of the kindess of his heart he decided the wall socket owned by Telstra was old and needed replacing. The ADSL came back up straight away, he then told me unless I replaced my phone cable it would continue to drop out. He also told me it would cost me $120 for his call out because the fault was with my equipment.

Well shock horror, we didn't replace the phone cable and it's been a week and no drop out's.

So be aware these technician will try and put it over you.

Re: Any Land Line Telephone experts here?

janeababe — Mon, 24 Jun 2013 05:35:44 GMT

PS

Even with phone just shshhhhhhing try dialing 12722123 which tells you the number you are calling from, and is thus a check of whether out/back is working.

Tried ringing that number.... it did nothing, still just getting the ssshhhhssssing sound. like bad static and the line being open.

We are limited to Telephone servers here, so its either Dodo, Telstra or Optus! We got rid of Telstra and went with DODO. All good till now, and even still, cant really complain.

Also, John, re taking my splitter box to someone else's house, unfortunately, We seem to be the dinosaurs because we still use a computer to access the internet and not our mobiles! *sigh* ...ahh technology! I tried plugging the house phone into the other wall socket, but nothing changed.

I will just wait for the Technician.
cheers 🙂