topic Re: Customer Support unavailable for eBay.com.au in Community Spirit

Customer Support unavailable for eBay.com.au

joanna_oz — Tue, 15 Oct 2013 02:34:24 GMT

Earlier today an earthquake hit the Philippines near the city of Cebu. Many of our dedicated Customer Support employees are based in this region, and our thoughts are with all of them and their families as they deal with this disaster.

The office building where our employees are based has been evacuated. However, we are pleased that no employees are believed to have been injured or harmed.

As a result of this disaster, our phone, chat, and email customer support operations will be temporarily unavailable. We are working to get support in place and ask for your understanding and patience while we work through this.

You can still visit our Online Customer Support portal for any queries or help you may need.

Thanks for your understanding

The eBay team

Re: Customer Support unavailable for eBay.com.au

twinkles**stars — Tue, 15 Oct 2013 04:27:49 GMT

Thank you for letting us know and I hope everyone is ok

Re: Customer Support unavailable for eBay.com.au

lionrose.7 — Tue, 15 Oct 2013 04:57:57 GMT

I hope every one is OK XXX

Re: Customer Support unavailable for eBay.com.au

purple_haize — Tue, 15 Oct 2013 05:04:06 GMT

Hoping everyone is okay & thankyou for letting us know.

Re: Customer Support unavailable for eBay.com.au

catsnknots — Tue, 15 Oct 2013 11:01:08 GMT

I hope that everyone is ok... and that their homes and family are safe..

Re: Customer Support unavailable for eBay.com.au

azureline** — Tue, 15 Oct 2013 11:04:20 GMT

I hope they are ok too....... why the 2 threads and one is pinned?

Re: Customer Support unavailable for eBay.com.au

acacia_pycnantha — Thu, 17 Oct 2013 21:30:06 GMT

The last time I sent an email to ebay Customer Support, they replied with a copy of my email which I sent to them, . . . and that was it.

Re: Customer Support unavailable for eBay.com.au

acacia_pycnantha — Wed, 16 Oct 2013 06:01:08 GMT

I also feel sorry for the damage and injury caused to people in the Philippines by that earthquake.

Re: Customer Support unavailable for eBay.com.au

acacia_pycnantha — Tue, 15 Oct 2013 16:54:18 GMT

I only posted to this thread, not the identical duplicate, yet my posts appear on both threads.

ebay, gotta love em . . . 'else a person could go mad.

Re: Customer Support unavailable for eBay.com.au

polksaladallie — Tue, 15 Oct 2013 21:01:04 GMT

Good luck to anyone who has a Telstra problem today. That is if that call centre is in the same area.

Re: Customer Support unavailable for eBay.com.au

at_wicks_end — Tue, 15 Oct 2013 21:17:45 GMT

We have a full time house keeper over there, we pay $100 per month to employ her, and she is rapt! So, you can imagine how low the cost is for eBay when it comes to them paying wages compared to employing Australians!

Re: Customer Support unavailable for eBay.com.au

margomeoz — Wed, 16 Oct 2013 22:59:44 GMT

@acacia_pycnantha wrote:

I also feel sorry for the damage and injury caused to people in the Philippines by that earthquake.

I agree with this post, very sorry for the injured people.

Re: Customer Support unavailable for eBay.com.au

*crikey*mate* — Wed, 16 Oct 2013 05:52:57 GMT

@azureline** wrote:
I hope they are ok too....... why the 2 threads and one is pinned?

There is only one thread - but when they float the thread to the top, a copy is made. One thread appears at the top kind of like when we used to have pinned threads, the other thread stays in the place it would normally be according to posting order.

This is also why when you write in one thread that it appears in the other, one is just a copy of the original.

Once they unfloat it, it will revert back to one thread.

and if they delete one, both will go.

Re: Customer Support unavailable for eBay.com.au

just_me_karen — Thu, 17 Oct 2013 07:04:54 GMT

Margo I agree,

Re: Customer Support unavailable for eBay.com.au

trustmee-2013 — Wed, 16 Oct 2013 06:32:57 GMT

I sense a locking of this thread soon

Re: Customer Support unavailable for eBay.com.au

*crikey*mate* — Wed, 16 Oct 2013 06:38:05 GMT

I hope so, it is a thread about a disaster, a disaster which hs affected people's lives, possibly had casualties.

Those eBay employees are members of our commubnity and some of the comments here are a bit disrespectful to them.

They are real human beings and their lives are quite possibly in turmoil.

Re: Customer Support unavailable for eBay.com.au

trustmee-2013 — Wed, 16 Oct 2013 06:44:47 GMT

Whole heartedly with your post agree Crikey. Well said

Re: Customer Support unavailable for eBay.com.au

not_an_eloi — Thu, 17 Oct 2013 07:15:24 GMT

wot's news, joanna.

is ebay donatin' cash and other goods to those who've been affected

Re: Customer Support unavailable for eBay.com.au

twinkles**stars — Thu, 17 Oct 2013 20:27:47 GMT

Surely some of you could refrain from posting on this thread! It was a polite message explaining what had happened due to an earthquake. People there have been injured, lost loved ones.

Compassion would have been nice.

Re: Customer Support unavailable for eBay.com.au

colic2bullsgirlore — Thu, 17 Oct 2013 21:31:18 GMT

While I feel for all the people affected by the disaster....... whether ebay employeEs or not...

( I suspect there are tad more that are in the affected are that are not ebay employess BTW)

The original post by Joanna tied the loss of any live help ( the only help available are the canned responses to frequently asked

questions) facilities to millions of members who collectively process millions of $$ worth of sales daily to a natural disaster.

So it has been 48 hours plus since the disaster

How hard would it be for EBAY to temporarily deviate the 1800 help number from the original destination to the ebay au

office in Sydney????

How hard would it be to temporarily deviate the live help email/livechat link to the same office until normal service from OS

can be resumed?

For mine the only decision ebayau has made is not to sign off on the overtime to be paid for same temporary service to be

supplied locally while trying to build a 'poor us please bear with us until normal (and extremely cost efficent) help returns to our

BUSINESS

.... sentiment in the ebay community.....

If it was your business what would you do??