topic Re: Westnet internet issues NSW in Community Spirit

Westnet internet issues NSW

tulip*place — Sat, 22 Mar 2014 11:26:48 GMT

Anyone in NSW experiencing internet drop outs with westnet. Approx 2 days ago we have been getting t disconnected and have tried phoning westnet technical support and just get a recorded message and an approx wait time of 21-32 minutes, after 1.5 hours still not answered. Currently waiting for technical support. Not impressed. Anyone suggest a good internet provider..

Re: Westnet internet issues NSW

*mrgrizz* — Sat, 22 Mar 2014 11:33:32 GMT

westnet

i am with them they are one of the best

whenever i ring they give you the option of them ringing you back, without losing your place in the que

but if the problem is wide spread they may be stretched

Re: Westnet internet issues NSW

tulip*place — Sat, 22 Mar 2014 11:37:50 GMT

mrgrizz, I've had the same experiences as you when I've called them previously, but Thursday night and tonight there isn't that option of them ringing you back.. just hanging on and listening to boring recordings., currently been waiting 40 minutes.

Re: Westnet internet issues NSW

grumpy*cat*rocks — Sun, 23 Mar 2014 06:38:49 GMT

Westnet here also.

However if their phone lines are very busy then the call back option isn't offered as if everyone selected that option they would be woken up at 3am by a phone call from the Westnet support team. (I read this on their website recently).

We have been with them since mid last year and they are far superior to Telstra and Optus who we were with years previously.

Daughter was with TPG and has had many issues with them.

At least with Westnet when you telephone for tech support you get someone who speaks English as their first language.